Digital Product Analyst Jobs

The Digital Product Analyst is responsible for ensuring digital initiatives are structured, measured and managed optimally to ensure overall success. The role will work closely with the business to understand and define how digital solutions can help Toromont grow and improve our business. Designsolution and writing requirements for IT and external parties. Identify integration and data requirements for the adoption of 3rd party solution. Track / Coordinate IT solutions development and integration. The role reports to the Business Strategy consultant.

As a Digital Product Analyst, YOU will experience:

• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand

In a typical day, YOU will:

• Produce technical and functional requirement document for IT and OEM to help evolve the applications
• Design, define requirements and maintain key KPI dashboards to show progress and identify areas requiring focus.
• Assist in presenting the applications to both internal and external customers and shareholders as required
• Identify and propose process or automation opportunities based on KPI trending and insights
• Gather business requirements
• Embrace and promote a agile product delivery methodology
• Participate on all OEM calls pertinent to the applications that you are responsible for.
• Support the Digital Services team through adhoc data analysis and investigation to identify impacts and opportunities associated with ongoing or potential initiatives.
• Work with Data Analytics, Marketing and Product Support teams to identify, capture and source key metrics and performance data to develop integrated performance reporting for key digital initiatives.
• Work with IT and OEM to establish automated dashboards for digital initiatives and operating results (e.g online sales, customer engagement with digital tools, etc.).

Must have for this role:

• Ability to prepare, and deliver effective presentations
• Strong data analysis and data presentation skills (MS Excel as a base, BI / SQL skills an asset).
• Familiarity with digital/eCommerce solutions
• Strong interpersonal skills and customer focus
• Strong inclination to roll-up sleeves and get things done
• Structured approach to problem solving and issue resolution.
• Basic digital product management and data analysis skills and a hunger to develop those skills further.
• Bachelor’s in Business Administration, Engineering or IT or equivalent combination of experience and education
• Ability to identify critical path tasks and prioritize most relevant actions and deliverables.
• Convincing, approachable communications skills.