Department Manager Jobs

Company Description

At H&M We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong.

Here’s what’s possible for H&M Department Managers:

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service, and department profitability to coaching teams within a department. And they’re tasked to do it all according to H&M values, standards, policies, and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what’s possible for everyone around them.

Job Responsibility including but not limited to:

People:

• Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
• Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
• Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager

Commerciality:

• Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
• Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
• Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
• Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability

Operations:

• Responsible for knowledge and completion of cash office operational functions
• Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
• Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
• May be assigned overall store responsibility in absence of Store Manager
• Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

Customer Service:

• Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint

Financial Accountability:

• Accurately record sales and worked hour figures
• Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability

Qualifications

• Ability to climb a ladder and use a stepstool
• Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
• Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
• Ability to lift in excess of 20 pounds

Competencies:

• Ability to be proactive to drive sales by creating selling opportunities
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Open availability including evenings and weekends
• Ability to provide feedback in a constructive and professional way
• Proven organizational and analytical skills
• Ability to work strategically, tactically and operationally
• Experience in administrating progressive discipline process and performance management
• Ability to handle conflict and resolve problems constructively
• Job Status: Non-Exempt, Hourly
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Able to multi-task in a fast-paced environment
• Ability to take own initiative and work under own direction
• Basic computer skills, such as browser navigation, software interaction, and data entry are needed
• Minimal travel required as necessary (i.e.Workshops)
• Exceptional customer service and interpersonal skills

Additional Information

Accommodation:

H&M will accommodate disabilities during the recruitment and selection process.

If a job applicant requests accommodation from H&M, H&M will consult with the job applicant and make adjustments that best suit their needs.

Successful job applicants of H&M will be notified of our policies for accommodating employees with disabilities