Customer Service Representative- Permanent

We are currently hiring a Customer Service Representative for a Logistic company based in Oakville (Ontario)

Position: Customer Service Representative

Pay: $45000 to $55000 + Benefits

Close Intersection: Cornwall Rd & Ford Dr (Oakville)

Must have experience working as customer service in food processing environment.

Job Duties and Responsibilities:

• Responding promptly to customer inquiries.
• Processing orders, forms, applications, and requests.
• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.

Qualifications:

• Self-Starter, focused, disciplined, and driven.
• Office software platforms and systems.
• High school diploma, general education degree, or equivalent.
• Ability to thrive in fast-paced environment.
• 2-3 Years previous Customer Service Experience in logistics & food processing environment.
• Demonstrated commitment to Customer Service