Customer Service Representative Jobs

Westlake Royal Building Products enables you to broaden your career experience as we continue to build on 50 years of commitment to quality and Vinyls product innovations. We are seeking exceptional performers to continue to take exterior building materials to the next level.

Summary

The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing.

Duties And Responsibilities

May include, but are not limited to, the following:

• Identify creative ways of retaining and growing customer accounts
• Process customer orders, including custom orders, and price them accurately
• Submit purchase requisitions for branch stock
• Answer telephones and emails to communicate with clients efficiently
• Process financial transactions according to credit procedures
• Use the JDE / POS system to process invoices
• Upsell existing accounts
• Co-ordinate all orders for timely and cost-efficient shipping
• Provide overall support and after-sales service to customers
• Prepare quotes and follow up accordingly
• Other customer/administrative/miscellaneous projects as required

Education, Experience And Qualifications

• JDE 9.0 experience an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
• Ability to work in a fast-paced, self-directed environment
• Exceptional verbal and written communication skills
• Strong computer skills
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Post -Secondary Education an asset
• Good phone etiquette
• Positive attitude along with a strong desire to learn and adapt to change
• Knowledge/experience in exterior building supplies considered an asset
• Ability to identify and solve problems when required
• High School Diploma

Westlake Royal Building Products, a Westlake Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. Please go to your Workday homepage and click on the "Careers" worklet and view "Westlake Career Opportunities".