Customer Service Representative Jobs

Provide excellent service to customers while keeping in mind the company’s policies and standards, and in compliance with any relevant legislative/regulatory requirements.

• Manage all contacts in terms of time spent on resolution, customer expectations and satisfaction, according to specified departmental service level targets.
• Fulfill customer requests, respond to inquiries/complaints professionally, utilizing superior problem solving, investigative, negotiation, resolution, and decision-making skills.
• Provide feedback and reporting of the overall customer experience and provide opportunities for customer experience enhancements.
• Adhere to processes, procedures and codes of working practice that promote a comprehensive quality approach to service delivery.
• This role is required to establish and maintain effective relationships with internal and external customers, and requires the incumbent to regularly liaise with both internal and external contacts as required to resolve customer issues and satisfy inquiries.
• Participate in internal with colleagues and external meetings with customers to identify trends that are uncovered, and translate into actionable suggestions for improvement to operations and customer management team.
• Track and Trace Shipments , update TMS system.
• Identifying ongoing opportunities for improvement.
• Contribute to improvements to contact handling protocols, systems and processes to meet the needs of internal and external customers.