Customer Service Representative Jobs

Mier Temporary Staffing is hiring!

Our client in Niagara Region is actively looking for an experienced Customer Service Representative to join their team.

Title: Customer Service Representative

Location: Niagara Region, ON

Length of Assignment: Temporary

Salary: $22/hr

Responsibilities

• RMA and Supply Order / Sales Processing- Having exhausted troubleshooting, and depending on the warranty / contract, the agent will be required to process an RMA understanding priority level response or provide quotes on replacement parts and process supply orders if needed. Also liaise with sales when required.
• Provides value added Customer Service by translating highly technical specifications into clear non-technical requirements for easier understanding of non-technical end users. Provides documentation of all processes and training as needed.
• Maintains detailed and current knowledge of products and services. Train and assist new agents with call center routine.
• Maintain, monitor, support and troubleshoot B2B Customer core Restaurant Point of Sale (POS) hardware along with software applications. Supported product not limited to; Restaurant menus (mobile, in store), POS hardware; pin pads, scanners and multiple kitchen video systems, security, drive through headset and drive through timers technology, time clock systems and surveillance systems.
• Escalates Customer issues to next level of support, Advanced product support, Field Service, Management, etc. as required. Participates in team resolution/root cause of non-routine issues or initiatives. Initiates Customer call back protocols as required.

Qualifications

• High school graduation with 3 to 4 years technical & troubleshooting experience or Community College (Electrical, Electronic, or Computer Engineering) and sufficient proven Customer Relations experience.
• Complex problem-solving skills required.
• Working knowledge of TCP/IP networking protocols, Router hardware and configuration, Ethernet Hub, Internet Modem, and anti-virus in a networked environment.
• Exceptional interpersonal and communication skills
• Working knowledge of Microsoft Word, Excel, Power Point, Outlook email, internet. Working knowledge of Salesforce CRM would be an asset. Microsoft Networking certification (A+) or appropriate post-secondary technical degree involving Engineering, Computer Networking, Programming, Systems Analyst, etc.
• Must be highly skilled in Customer relations with ability to exhibit empathy, patience, and ability to translate technical jargon into plain understandable language.

If you meet the above qualifications, please submit your resume.

Please note that while we appreciate all applications, only those being considered will be contacted.