Customer Service Representative / Full Time (Remote)

Are you a natural problem solver with exceptional communication skills? Are you passionate about providing top-notch customer service? If so, we have an exciting opportunity for you! Join our dynamic team as a Customer Service Representative and become an integral part of our growing organization.

Responsibilities:

• Identify and escalate complex customer issues to the appropriate department.
• Provide excellent customer service and support via phone, email, and chat channels.
• Strive to meet and exceed performance metrics and goals.
• Stay up-to-date with product updates and industry trends to better serve customers.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Maintain accurate customer records and update information as necessary.
• Understand and effectively communicate product knowledge and features to customers.
• Resolve customer inquiries, concerns, and issues in a timely and professional manner.

Qualifications:

• Must be legally eligible to work in Canada.
• High school diploma or equivalent; college degree preferred.
• Positive attitude and a genuine passion for helping others.
• Previous experience in a customer service role is an asset but not required.
• Empathy and patience when dealing with customer concerns.
• Excellent verbal and written communication skills in English.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient computer skills and familiarity with CRM systems.
• Strong problem-solving and decision-making abilities.

Benefits:

• Flexible work schedule to accommodate your lifestyle.
• Comprehensive training and ongoing professional development.
• Competitive salary and performance-based incentives.
• Opportunity to work with a diverse and inclusive team.
• Work from the comfort of your own home - no commuting required!
• Career growth and advancement opportunities within the company.
• Fun and engaging virtual team-building activities.
• Access to employee assistance programs and wellness initiatives.

We believe that exceptional customer service is the cornerstone of our success. Join our team of dedicated professionals who are committed to delivering outstanding support and making a positive impact on our customers' lives. Apply now to embark on an exciting career as a Customer Service Representative!