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Customer Service Rep / Full Time (Remote)
Company | Teq Virtual |
Address | Montréal-Est, Quebec, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-11-15 |
Posted at | 1 year ago |
Are you a people-oriented individual with excellent communication skills? Are you passionate about providing top-notch customer service and resolving issues with a smile? Look no further! We are seeking dynamic and enthusiastic individuals to join our remote customer service team. This is an excellent opportunity to kick-start your career in a fast-paced, customer-centric environment.
Responsibilities:
- Accurately and efficiently enter customer information and service requests into the system.
- Proactively identify opportunities for process improvement and contribute to enhancing the overall customer experience.
- Collaborate with cross-functional teams to resolve complex issues and provide effective solutions to customers.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Listen attentively to customer concerns and address them empathetically, ensuring customer satisfaction and building long-lasting relationships.
- Interact with customers via phone, email, and chat to provide exceptional support and resolve inquiries efficiently.
- Handle a high volume of customer interactions while maintaining a positive and professional demeanor.
Qualifications:
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Flexibility to work various shifts, including weekends and holidays, to ensure 24/7 customer support.
- Strong verbal and written communication skills with an emphasis on active listening.
- Demonstrated ability to handle challenging customers and diffuse difficult situations.
- Attention to detail and accuracy in data entry and documentation.
- Excellent problem-solving skills and the ability to think quickly on your feet.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
Benefits:
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Extensive training and ongoing professional development to enhance your skills.
- Collaborative and inclusive work environment fostering teamwork and mutual support.
- Competitive entry-level salary with opportunities for performance-based incentives.
- Access to cutting-edge technology and tools to streamline customer interactions.
- Employee assistance program offering various resources for personal and professional well-being.
- Career growth opportunities within the customer service department and across the organization.
- Work from the comfort of your own home with our fully remote setup.
If you are enthusiastic, customer-focused, and eager to join a supportive team that values your contributions, we would love to hear from you! Apply now and embark on an exciting career journey as a remote Customer Service Representative.
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