Customer Liaison Jobs

Job purpose: Provides an exceptional experience to each customer that contacts our company through phone, email or client facing contact, while striving to complete the appointment scheduling in an efficient and detailed manner. Assists the vision of the company by accomplishing set goals in addition to delivering our 10 serving basics with each customer interaction. Support showroom operations, walk-in customers, visual merchandising, and overall cleanliness/maintenance of the space. www.californiaclosets.com Duties and Responsibilities:

• Salary CA$46,000- CA$50,000
• Excellent verbal and written communication skills.
• Location: 220 Creditview Rd Unit A, Woodbridge ON L4L 9N4
• Interior design interest or education is a plus! Additional Details & Perks:
• Completes Installation Confirmation Calls
• Assists with administrative expectations and reporting.
• Receiving all incoming phone calls/make outbound calls/email communication and support national team on scheduling Design Consultant appointments.
• Health & Dental Benefits
• Communicates politely, clearly, and professionally with customers.
• Schedule: Monday-Friday 8:30am-5:00pm
• Manages showroom schedules for the Design Consultants and customers, for a specific region(s).
• Proficient in MS Office, Outlook, Salesforce or CRM platforms
• Self-motivated; able to work independently with minimal supervision.
• Call center experience is a plus!
• Manages the office supply/sample inventory for showroom(s)
• Serves as first contact to greet all clients who visit our showroom, including assisting the clients and/or offering refreshments as necessary.
• Registered Retirement Savings Plan
• 1-2 years’ experience working as a customer service representative, preferably within a luxury brand environment.
• Employee Discount
• Comfortable working within a fast-paced environment.
• Calendar management/regional scheduling a plus!
• Contact and set up interview with potential candidates for entirety of CCO Qualifications:
• Maintains an adequate supply of the Design Consultant and Showroom samples in the showroom at all times.
• Manage confirmations of all Design Consultations and Installation confirmations.
• Full-Time
• Bonus potential

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