Compliance Coordinator Jobs

Scope of Daily Work

 
•Assist intake of new claims and assign to Project Managers.
•Assist Project Manager in creating new Job Files.
•Monitor and manage the company’s performance against the Service Level Agreement (SLA) and Key Performance Indicators (KPI’s) as set by the company and insurance carriers.
•Monitor and manage upload times in XactAnalysis to ensure SLA’s are met.
•Ensure Job Files are maintained consistently – Calendar, 24-hour report, dates, pictures, estimates, invoices – in RMS, XactAnalysis, or other.
•Ensuring the Project Managers reply to XA notes within timelines and assist the PMs with entering/replying to notes in RMS, XA, or other.
•Ensure files are complete and 100% ready to be invoiced prior to submitting invoice direction sheets to accounting.
•Assist PMs in processing, and following up on sub-trade quotes, work authorizations, invoices, and other documentation.
•Training of staff (PM’s) in RMS, Xactimate, XA, Work Orders, Purchase Orders, budgeting.
•Weekly 1 hour milestone/whiteboard meetings with PMs to monitor performance.
•Liaise with insurance carrier contacts for period performance reviews as necessary.
•Assist with escalations.
•Analyzing NPS / Truth scores and advising on training requirements – including responding to Customers regarding NPS surveys.
•Monitoring Job cycles, workflows according to the New Claim Process.
•Teaching and Training employees with new Carrier programs (SLAs).
•Clearly communicate all job requirements including but not limited to, job schedules, work plans, abatement techniques, equipment usage, hazardous conditions and safety procedures, damage control procedures, job site layout, sampling, reporting, and emergency procedures.
•Assigning/scheduling the work, checking the progress, monitoring team performance, giving the homeowner confidence that we are involved in all aspects of the job.
•Generating work orders to have equipment and garbage picked up and content returned. 
•Maintain ownership of all activities related to each assigned job until such a time that all paperwork is submitted, and the emergency job is closed and passed on to the repair department within the scheduled deadline. 
•Ensure jobs and resources are properly scheduled to ensure maximum efficiency and to ensure that the workflow in the warehouse is conductive to efficiency. 
•To be responsible for the overall GP on all jobs and aggressively striving for the desired %.  
•Understanding how insurance claims are processed and ensure that the departmental deliverables meet or exceed TIPS and POMS score targets. 
•Auditing the paperwork from the field to ensure it includes a signed Work Authorization, moisture readings, pictures, equipment tracking, status updates and other documentation and compliance tasks as required. 
•Ensure all Health & Safety protocols are followed by subcontractors and in-house crew. 
•Practicing immediacy by responding to all phone/email/online requests within 2 hours.  
•To provide a calming approach whilst dealing with conflict resolution. 
•Building relationships with property managers and other potential clients. 
•Being part of the “On-Call Team”