Community Operations Manager Jobs

COMMUNITY OPERATIONS MANAGER
Amica Jubilee House
Full Time
Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates over 30 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets .
A day in the life of the Community Operations Manager:
Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.
Other Job Duties

• Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
• Completes general administrative work requirements as assigned
• Other duties as required
• Administers HR functions, including personnel files, training compliance and department minutes
• Participates in budget process as directed
• Administers payroll, accounts receivable, accounts payable
• Administers hiring and recruitment process including new hire paperwork
• Participates in corporate initiatives as requested
• Supporting Marketing & sales where required
• Participates in weekend manager on duty rotation
• Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
• Performs regular audits of concierge/housekeeping team

How do I qualify?
You Must Have

• Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
• Proven ability to manage and lead others
• Experience with accounting/payroll systems
• Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
• Post secondary education in hospitality, business management, or related filed
• Ability to communicate fluently in English
• Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

What We Are Looking For

• Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
• Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
• Competent team-builder with coaching and conflict resolution skills
• Customer service driven with a passion for working with seniors
• Capable of basic troubleshooting of computer systems, including networking and office equipment
• Willingness to participate in corporate initiatives and weekend manager on duty rotation
• Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards

Position Vacant Until Filled
At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
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