Client Services Coordinator Jobs

PURPOSE OF POSITION:

This full-time position will see the successful applicant work with Parkinson Association of Alberta to help coordinate and execute our programs and services for people living with and affected by Parkinson disease and Parkinson’s Plus Syndromes.Working both in-office at the Buchanan Centre for Parkinson’s and remotely, the CSC is an integral part of the Organization’s team and contributes to day-to-day operations.The successful candidate will be a friendly, compassionate, community-minded individual with a passion for people.

Office hours are 8:30AM – 4:30PM, Monday through Friday; with some evening and weekends required

REPORTS TO:Operations Manager

QUALIFICATIONS:

• Be fully vaccinated against Covid-19
• Experience with seniors and/or persons with disabilities is considered an asset
• Detail oriented, organized and possess excellent time management skills
• High technical acuity and ability to learn and adapt to new technologies (including Office 365)
• Degree or diploma in a Health/Human/Social Services field of study
• Self-motivated with critical thinking
• Valid First Aid is considered an asset
• Valid class 5 driver’s license and reliable vehicle
• Must have or be willing to obtain a Vulnerable Sector Check
• Empathetic and supportive of others with the ability to set and maintain boundaries

KEY RESPONSIBILITIES:

Day-to-day client services

• Provide intake, one-on-one and family support, information, and navigation to clients
• Maintain a high level of confidentiality

oIncluding, but not limited to exploring issues, teaching self-advocacy skills and techniques, facilitating conversations, providing Parkinson’s and community resource information, and incorporating appropriate interventions

• Public presentations to various audiences
• Develop new and maintain existing stakeholder relationships
• Contribute to Organization’s knowledge base through targeted learning opportunities
• Develop, coordinate, and facilitate regional/provincial programs (including, but not limited to support groups, education sessions, and active program options) for individuals and families
• Travel between communities for programs, presentations, and events
• Provide technical support with online programs and events as required

General administrative duties

• Contribute articles for quarterly magazine and provide content/up-to-date information for website/social media
• Utilize a Case Management System (SUMAC) inputting client information/data and providing reports

Students/Volunteers

• Host, mentor, and train students during their work experience
• Track student/volunteer activities and hours
• Complete evaluations and assessments for each student
• Recruit, train and utilize volunteers when/where appropriate

General PAA

• Support all fundraising events as required
• Other duties as assigned
• Attend weekly, bi-weekly, monthly, and annual department/staff meetings as required
• Support all staff with general direction and day to day queries

PERFORMANCE STANDARDS

• Follow up:Continually be aware of work status, adhere to time schedules, meet commitments
• Communication:Good auditory, verbal and written skills, understand and follow directions while feeling empowered to offer improvements, take initiative, maintain confidentiality, tact, diplomacy, and respect
• Collaboration:Share and be open to ideas while focused on objectives
• Ideas and approaches:Suggest improvements, try new approaches, be willing to experiment, take risks and learn
• Plan and prioritize:Plan activities ahead of time, organize and set priorities, anticipate resources, flexible to meet the requirements of the task
• Networking:Build relationships with staff/peers and volunteers

WHAT WE OFFER

• Starting salary $50,000/year
• Generous paid time off (vacation and bonus days) and sick days
• Flex time
• A comprehensive benefit plan including health and dental, and a group RRSP plan