Client Services Administrator Jobs

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.

Our Environmental division in our Calgary location is hiring for a Client Services Administrator (CSA). The successful candidate will assist the Client Services team with customer support and administrative tasks. This job requires a patient and stable work style and consistency in dealing with repetitive routine tasks. The job demands a cooperative, agreeable and sympathetic listener who gets along with both members of the team and clients, and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance.

The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team. The pace of the job is steady and fast-paced, with a requirement of managing a large number of tasks under pressure and an inclination to work under explicitly defined processes. When there is change in the structure of work or scope of responsibility, ample time will be provided to learn the new work thoroughly with opportunity for repetitive practice. This position is given direction by the Client Services Manager or Supervisor and is an integral part of providing “Service Beyond Analysis”.

Responsibilities:

• Assist in internal and external audits.
• Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines.
• Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager.
• Organizing and labeling samples.
• Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
• Submission of bottle order, re-assignment and re-analysis requests.
• Responding to client inquiries by email or phone call.
• Logging samples into LIMS (Laboratory Information Management System.)
• Preparing bottle orders as per requested submissions.
• Ensure delegated client requests are completed in a timely and accurate manner including:
• Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries.
• Notifying clients of sample integrity issues.
• Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
• Provide assistance to Logistics and Shipping, when required, by:
• Participate in team training.
• Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:

Skills and Experience:

• Minimum 1 year customer service experience.
• Attention to detail for routine tasks and commitment to quality standards.
• Excellent communication skills with clients and members of the team, both verbal and written.
• Minimum High School Diploma required.
• Excellent organization and time management skills.
• Ability to work well under pressure.
• Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Diploma or Degree in Science or Administration is an asset.

Work Environment:

• Sitting for prolonged periods of time in an office setting.
• Compliance with established safety procedures and appropriate PPE.
• Manual dexterity is required.
• Exposure to excessive noise, dust and/or varying temperatures is rare.
• General office environment with some exposure to laboratory environment.

Why Work for AGAT?

We offer exceptional competitive benefits package, including but not limited to:

• Long Term Disability
• Employee Assistance Program
• Dental Care
• Vacation and Flex/sick time
• Extended Health Care
• Vision Care
• Life Coverage

AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Thank you for your interest in AGAT Laboratories.

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