Clerk/Unit Aide, Mental Health & Substance Use Services

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Detailed Overview

The Clerk is accountable to the Program Coordinator/Clinical Coordinator, Mental Health & Substance Use Services and provides clerical support for the designated program in accordance with established mission, values and goals. The Clerk performs reception, clerical, secretarial, word processing and data collection duties and assists in other administration tasks as required.

Responsibilities

• Schedules client intake and assessments, maintains wait lists and completes client general intake information. Ensures admission forms are complete.
• Participates, by providing input, in the program's continuous quality improvement activities.
• Attends and participates in team meetings by providing input.
• Liaises with Staff Scheduling, ensures adequate staffing, and maintains associated records including posting of work schedules, printing and maintaining daily sign in sheets. Maintains timekeeping records and submits to payroll.
• Performs word processing duties such as inputting client information, maintaining relevant registers, and preparing reports, charts, tables and presentation material from rough draft or general instruction, using software applications such as word processing, spreadsheets, graphics and databases.
• Performs receptionist duties including receiving and recording telephone messages, responding to general inquiries, referring inquiries regarding client/patient problems or complaints as appropriate.
• Performs other related duties as assigned.
• Processes physicians' orders and makes requisitions to Pharmacy for supplies as needed.
• Requests, collects, receives, organizes and restocks supplies, equipment repairs and maintenance work for the program as per established procedures.
• Enters information into the client electronic record system, which includes pre-admission, admission, registration, transfer and discharge information.
• Compiles charts for new admissions, files documents related to patient data, completes necessary documentation on transfer or death and completes file reduction on discharge charts for health records, according to established procedure.
• Compiles, maintains and submits computerized and manual statistics for Manager as assigned.
• Obtains urine specimens for routine drug screening following established procedures; arranges for blood tests and diagnostic testing as directed and follows up on physician''s orders as assigned.

Qualifications

Education and Experience

Grade 12, Medical Office Assistant Certificate, one year of recent related experience, or an equivalent combination of education, training and experience.

Skills And Abilities

• Knowledge of medical terminology.
• Ability to type at 45 wpm.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently and in cooperation with others.
• Physical ability to carry out the duties of the position.
• Ability to establish and maintain rapport with clients.
• Knowledge of general office procedures.
• Ability to operate related equipment.
• Ability to organize and prioritize.

Salary range

The salary range for this position is CAD $23.97 - $26.43 / hour