Business Analyst - Operations (Manufacturing)

Business Analyst, Service Operations

L3HARRIS WESCAM Division

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About The Role

L3HARRIS WESCAM Service Operations team is looking for a new member to drive the development and delivery of process and technical solutions. The ideal candidate will be responsible for the leadership of projects to develop and/or implement new tools and processes to improve the management of customer repairs and material forecasting. This individual will play a hands on role working with cross functional teams to facilitate workshops, capture business requirements, create functional specifications and prepare gap analysis.

As part of this role, you will become a subject matter expert of ERP system and key tools. This role will allow you to continue to develop your Business Analytics, Project Management and technical skills.

Primary Responsibilities

• Create project business cases – by interfacing with the management team – to analyze processes, determine project scope, define resource, budget, timelines and document the deliverables
• Provide status reports to the executive sponsor or other stakeholders as required
• Participate in System Integration testing and User Acceptance testing with the business users to ensure a high-quality delivery of software updates and process changes
• Act as subject matter expert for all aspects of ERP sand related applications for the Service Operations team
• Provide support for project management and report weekly updates to the management team
• Develop functional software design documents. Work with developers in production of technical design documents. Ensures the technical design conforms to functional requirements.
• Work with users, management and other business units to investigate issues and make recommendations and implement required changes, including training of users.
• Act as the lead for new implementations and continuous improvement of existing business systems, processes and policies for service operations.
• Recommend and maintain business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
• Skilled troubleshooting experience to diagnose the root cause of an issue and make recommendations
• Develop strong working relationships with the Customer Service, Service Centers, Supply Chain, Materials, Quality, Planning and Finance teams
• Lead workshops to gather requirements and convert into use case, training instructions and departmental practices

Required Capabilities

• Proficient with Microsoft Office Suite of tools including Excel, Word, Project, Visio, and Power Point
• Experience in gathering requirements for and understanding complex work flows across multiple departments
• Knowledgeable with SQL queries and report development is an asset (MS SQ, SSRS, PowerBI)
• Strong analytical problem solving and investigative ability
• Strong knowledge of Lean Manufacturing concepts
• Excellent written and verbal communication skills
• Project Management experience (PMP nice to have)
• Ability to lead meetings with stakeholders of all levels
• Ability to prioritize workloads
• Strong knowledge of Customer Service and Supply Chain business processes
• Technical business writing skills is an asset
• Strong knowledge of Tier 1 ERP Applications preferably Infor LN and material forecasting systems

Desired Education and Experiences

• Green Belt certification or experience with lean processes
• Knowledge of ISO9000/AS9100 standards a plus
• Relevant College Diploma or University degree or equivalent work related experience
• Customer Service experience and asset but not required
• Business experience in Aerospace or Service environment with Product Data Management tools would be an asset
• Must be eligible to meet requirements for Controlled Goods Program (CGP)
• Project management designation not required but experience leading projects is an asset
• Experience working with a Tier 1 ERP application

About L3Harris Technologies

In July 2019 – L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.

As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve. In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.

Organized into four segments – Integrated Mission Systems, Communications Systems, Space & Airborne Systems and Aviation Systems – L3Harris Technologies employs over 50,000 people worldwide in over 130 countries with annual revenues approximately $17 billion.

To learn more, visit https://www.l3harris.com/capabilities