Business Analyst – Commercial Operations

For Current Gilead Employees And Contractors

Please log onto your Internal Career Site to apply for this job.

Being Here Matters!

At Gilead, Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving the lives of people around the world and advancing the care of patients suffering from life-threatening diseases.

We are driven to develop lifesaving products that make a difference for patients around the world. Every day, we aim to transform the promise of science and technology into breakthrough, innovative therapies that have the power to cure, prevent or treat disease. As a research-based bio pharmaceutical company, we are revolutionizing healthcare by bringing medicines to patients in the areas of high unmet need including HCV and other Liver diseases, HIV/AIDS, Hematology, Oncology, and Inflammatory Diseases. When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives.

The Role

Gilead Canada is seeking a Business Analyst – Commercial Operations to join our dynamic and innovative Commercial Operations team, based out of the Mississauga Office. Reporting into the Associate Director, Commercial Excellence, you will support elements and make key contributions to Sales Force Effectiveness, Sales Enablement and Marketing Operations for multiple Business Units

You will work closely with Sales, Marketing, Commercial Operations, and IT, to improve and enhance our strong operational infrastructure to drive commercial effectiveness and support a growing team. The ideal candidate will have strong subject matter expertise, work as a collaborative strategic partner, with creative problem-solving approach, implementing best practice, and improving our ability to support our customers in providing optimum patient care.

How You Will ‘Create Possible’

• Design, maintain and manage Sales and KPI reporting dashboards (Tableau) and data flow (Alteryx) which deliver analytics and insights on an ongoing basis.
• Upload and management of promotional tools (e-detail aids), key promotional messages and objections within CRM (Veeva)
• Ad hoc trouble shooting across all Veeva platforms,
• Support the Canadian Salesforce CRM system, working closely with Global and local teams. Includes supporting customer targeting initiatives and consulting with internal stakeholder to determine business requirements, collaborating with cross functional teams to develop new tools / processes that enhance Sales Force Effectiveness (SFE).
• Ongoing management of Veeva CRM, Promo Mats, Vault Admin Accountabilities to ensure business continuity including, but not limited to:
• Supporting technical systems and processes, data management and implementation to support our Canadian commercial business.
• Ongoing ad hoc requests relating to issues including but not limited to: duplicate management, address management, change requests, reporting, event management
• Veeva Vault and PromoMat Admin and Maintenance
• Veeva roster management
• Management of priority customer databases across all commercial field teams
• Works cross-functionally with Sales, Marketing, Medical, and other key internal stakeholders
• Collaborate with IT and the business to deliver modern sales and marketing materials (websites, approved email, digital sales aids, etc).
• Creation and management of customer databases to support non-personal promotion as part of our Omnichannel strategy
• Work closely with the CRM (Veeva) and Incentive Plan Lead to support end to end processes such as logging tickets, bulk data loading, consolidation of multiple data sets and cross-checking calculations to ensure accuracy in terms of data

Knowledge, Experience & Skills

• Strong familiarity with the use or administration of a CRM system such as Salesforce/Veeva
• Experience implementing new capabilities or systems into a commercial organization
• Strategic data and analytical skills, including expert level in Excel, with the ability to digest and interpret multiple complex data sources and draw insights to utilize for Sales Force efficiency and effectiveness.
• Track record of influencing key stakeholders across the organization, including strong presentation and collaboration skills.
• Bachelor’s degree in science, Business or other technical discipline.
• Organized and demonstrates a commitment to accuracy in managing multiple projects at a time.
• Experience with Data Transformation (Alteryx) and BI Tools such as Tableau, Power BI, Qlik would be an asset
• 2+ years of pharmaceutical/biotech experience with a track record of success in Commercial Operations, Analytics, Sales or Marketing is an asset
• Experience in managing cross functional projects and processes, including large cross-functional initiatives with a strategic approach.

Gilead Core Values

• Accountability (taking personal responsibility)
• Integrity (doing what's right)
• Inclusion (encouraging diversity)
• Teamwork (working together)
• Excellence (being your best)

Gilead Leadership Commitments

• I LISTEN, speak openly and explain the "why."
• I OWN the impact of my words and actions.
• I CARE and make time for people.
• I TRUST others and myself to make sound decisions.
• I AM BOLD in aspiration and AGILE in execution.

We are committed to creating a healthier world for everyone – no matter the challenges ahead of us. Through bold and transformative science, we’re driving innovation that has the potential to become the next generation of life-changing medicines. Our ambition is evident in our mission. Because the impossible is not impossible. It’s what’s next

For Current Gilead Employees And Contractors

Please log onto your Internal Career Site to apply for this job.