Broker Support - Bloodstock

About us:

Crombie Lockwood has been helping New Zealanders protect what's important for over 40 years.

From our small beginnings in Napier in 1978, we have proudly built up a network from Invercargill to Kaitaia. Today there is a team of around 800 people in more than 30 offices spread across the country.

We're one of the largest insurance broking companies in New Zealand, placing premiums in excess of $1 billion.

We take great pride on the professional quality of our advice and service that we deliver to our client base and the investment that we make into our people’s development through our tailored development programs.

At Crombie Lockwood success doesn’t just happen, we make it happen. We’re always looking for new ways to do more and to be better, and that means hiring the best people.

About the role:

Due to an internal promotion, we’re looking for an enthusiastic team member to join our team in Hamilton in a Customer Support role. You will be supporting our brokers and working directly with our Bloodstock clients. You will have exceptional attention to detail and communication skills to provide both administrative support to Brokers and assistance regarding account, cover and policy queries to clients. This role would ideally suit anyone with a passion for horses and looking to establish a new career pathway within the bloodstock insurance industry.

This role will provide great opportunities to learn from supporting our brokers and is a great stepping stone into a broking role.

While you will need to be NZQA level 5 qualified with a Certificate in Financial Services we don’t expect you to bring this to the table. For the right candidate we will pay for and provide you with the support to gain your qualification through our study support program. 

At Crombie Lockwood we work hard and celebrate success. We are absolutely focused on doing the right thing for our customers and strive to provide exceptional service at all times.  With us, you will get amazing opportunities to develop your career in a supportive environment. An attractive package is on offer to the right candidate who has the skills and the attitude to succeed.

• Assist the Broker with the collection of premiums within the required timeframe
• Assist the Broker with administration to ensure client requirements are met and policies are renewed on time
• Process alterations, endorsements and set up new policies and finance agreements
• Prepare and dispatch renewal letters (including declarations, rating charts/underwriter placing’s) after consultation with the Broker
• Prepare underwriter submissions and client reports for new business
• Provide support to the client when the Broker is unavailable
• Resolve client queries (account and cover queries and policy amendments)

Skills and Experience

• Desirable - A certificate in Financial Services (NZQA Level 5).
• The ability to build and maintain enduring relationships with clients and team members
• Experience in a customer service role would be advantageous.
• Highly organised and efficient with a strong attention to detail
• Competent/advanced user of Microsoft Office
• Experience or interest in the Equine Industry would be ideal but not essential.
• Ability to adapt quickly in a fast-paced environment

Benefits

• Life insurance benefit (T&Cs apply)
• Yearly wellness contribution
• Yearly flu vaccinations
• Discounted personal insurance
• Comprehensive reward and recognition programme
• W e support you to develop your skills with excellent learning and development opportunities within a friendly team environment.

How to apply

This is a great role be part of a company who constantly strives to do the best for our clients.

If this sounds like you, then click the “quick apply” button above, or for more information contact our friendly recruitment team via email at [email protected]

Please note: All completed applications have to be submitted online & only candidates who have the right to work in New Zealand will be considered.