Brand Representative (Cross Iron Mills)

Simplechic Jewelry is a fast-growing Calgary local jewelry brand. Currently, we have two storefronts at CF Chinook Mall and Market Mall. We are planning to open more locations in the foreseen future.

We need a few part-time and full-time Brand Ambassadors to help us with our daily operations.

Responsibilities:

• Greet and direct customers
• Cross-sell products
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Manage returns of merchandise
• Inform customers about discounts and special offers
• Ensure racks are fully stocked
• Stay up-to-date with new products/services
• Provide customer feedback to the Store Manager

Requirements and skills:

• Understanding of the retail sales process
• Basic math skills
• Basic handcraft skills
• Knowledge of inventory stocking procedures
• Retail experience or related field is a plus
• Familiarity with consumer behavior principles
• Flexibility to work various shifts
• Excellent communication skills, capable of building trusting relationships
• Able to work multiple locations in Calgary is an asset
• Proven work experience as a Retail Sales Representative, Sales Associate, or similar role.
• Ability to perform in fast-paced environments