Branch Representative Jobs

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

Are you someone who enjoys customer service and makes a great first impression? Then Master might be the place for you! We are looking for a Branch Representative to join our team in Winnipeg. This person will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain great relationships with customers.

The ideal candidate for this position will have previous experience and knowledge within the HVAC industry.

Principal tasks:

• Build sustainable customer relationships and trust with customers account through open communication;
• Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Manage all incoming phone calls in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Various other related duties including on-call duties to support the branch as assigned by supervisor;
• Ability to lift or move heavy products (up to 50lbs.);
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Provide an outstanding customer service;
• Process orders and quotations using different methods and support inside sales team with quotation requests;
• Forklift training will be required if the person doesn't have it already;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Follow company guidelines, policies and procedures;

Requirements:

• Good sales abilities and persuasiveness;
• Excellent verbal and written communication skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Good organization skills;
• Professional phone manner and customer service skills;
• Problem solving abilities;
• Ability to multitask, prioritize, and manage time effectively;
• Professional demeanor;
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• High School Diploma;
• Strong work ethic and positive team attitude;
• Ability to work under pressure unsupervised;
• Safety footwear required.

Work conditions:

• Group insurance from day 1 (medical, dental, short and long term disability insurance)
• Reimbursement of membership or renewal of a professional order
• Early vacation program
• Contribution to a group RRSP upon hiring
• Wellness spending account of $300 per year
• Employee assistance program (psychological, financial, legal and parental support services)
• Access to telemedicine with health professionals by chat or secure video session from day 1