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Branch Manager Ii [Td Bank]
Company | CareerBeacon |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-08-07 |
Posted at | 10 months ago |
Company Overview
- Ensure overall employee scheduling is optimal
- Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
- Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
- Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
- Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
- Promote TD's image and goodwill within the community by participating in community events
- Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
- Enhance customer experience by understanding their financial needs and providing appropriate solutions
- Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism
- Mentor the team on offering One TD solutions and building lasting relationships with customers
- Undergraduate degree with over 5 years of relevant experience
- Strong communication skills to liaise with customers, employee and cross functional teams
- A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
- A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs and systems to provide tactical direction to senior leadership
- A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Proficiency in software tools including MS Office, and internet application
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