Bell Attendant Jobs

Job Type

Full-time

Description

WE ARE

The River Terrace Inn (RTI) features luxurious accommodations, personalized service, and a pristine riverfront setting. The River Terrace Inn is an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa is just steps away from Napa’s best shopping, tasting rooms, and Oxbow Market. The hotel serves up high-country cuisine at onsite restaurant and bar ALBA, which features weekly live music and a riverfront patio.

We are looking for employees who have a passion for delivering our guests a fabulous experience, that is highly organized and detail oriented, and can share our vision to ensure the successful execution of the customer's experience. You need to be a team player who is eager to uphold our standards.

A DAY IN THE LIFE...

• Attend department meeting once a month.
• Sign for lost luggage from airlines and deliver to the guest's room.
• Hail taxicabs and answer inquiries.
• Assist guest with general information when Concierge is not available.
• Inform incoming guests on the following while assisting them to their room: storage area; restaurant hours of operation (if available), location of vending/ice machines; the concierge event of the evening; health club information; emergency procedures; equipment and exit paths.
• Promote all hotel functions and facilities.
• Book tours when Concierge is not available.
• Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc.
• Assist guests with luggage to their rooms promptly when checking in and upon checking out.
• Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar refrigerator, snack basket and procedures for charging items to one's rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc.
• Greet all guests upon arrival.

YOU OWN THIS IF YOU HAVE:

• Expert physical effort in transporting 50 pounds.
• Remain in stationary position for 4-8 hours throughout the work shift.
• Ability to compute basic arithmetic.
• Fluency in English both verbal and non verbal.
• Must have valid drivers license.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to provide legible communications and directions.
• Ability to prioritize, organize, be a clear thinker, remain calm, resolve issues using good judgement and follow directions thoroughly.

WE'VE GOT YOU COVERED:

In return, our Bellman is rewarded with a competitive compensation base pay to include other benefits:

• Paid holidays, Vacation and Sick Days
• Life Insurance
• 401K Retirement Plan
• Noble House Incentive Program
• Special rates in Noble House Hotels and Food & Beverage for Team Members, Friends and Family.
• Medical, Dental, and Vision Plans
• Pet Insurance

CALL TO ACTION:

If you enjoy being part of a team providing an excellent experience to our guests and team members, we invite you to apply and become a Bellman in our professional, fun, and creative Front Desk team.

OUR CULTURE:

The Noble House Hotels & Resorts defines celebrating every team member, providing space for growth and well-being. We are hard-working, reliable team members with a ‘can do’ attitude, with a willingness to learn. We are a group who shares a passion for hospitality.

DEIA STATEMENT:

At River Terrace Inn, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!