Associate Service Technician Jobs

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!
At Ricoh, we aren’t satisfied with keeping pace with today’s complex work environments, we are setting the pace. We are reimagining the workplace.
Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.
We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.
Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.
Are you looking for a position with the opportunity for growth?
Do you have a great attitude?
Are you customer focused?
Do you enjoy taking things apart and putting them back together?
If you can answer yes to these 4 questions we are looking for employees like you!
Responsibilities

• Participate in extended hours, shift or 24/7 on-call rotation as required to meet business demands
• Perform preventative maintenance procedures at customer locations as assigned
• Deliver parts and supplies to customer locations as required
• Identify and escalate issues requiring additional support based on a defined workflow to Helpdesk, Technical specialist, or team leader as required
• Operate a variety of hand and electronic tools to effectively and properly perform work tasks
• Prepare and pre-stage printers and multifunctional devices as required
• Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions
• Ensure machines are wiped down after setup, used parts and materials are properly disposed of.
• Complete all required paperwork to ensure efficient tracking and documentation requirements are achieved
• Provide excellent customer service both over the phone and face to face, as well as have an ability to communicate technical information to nontechnical audiences
• Respond to assigned service calls at customer locations
• Maintain a positive relationship with customers through effective and consistent communication
• Responsible for the installation, troubleshooting of new equipment at customer locations
• Strive for continuous improvement of all equipment, systems and procedures throughout the workflow
• Maintain accurate car parts stock, as assigned, counted quarterly

Education & Experience

• Working towards industry related certification (eg. COMP TiA, A+, Net+) an asset
• Prior electronics/computer experience would be valuable assets, along with a strong desire to learn and a demonstrated work ethic
• Minimum Grade 12 education

Skills

• Excellent verbal and written communication skills
• Ability to act diplomatically in a professional corporate environment
• Ability to work independently, as part of a team and take initiative to improve the customer experience
• Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
• Flexible and adaptable. Demonstrate the capability to be able to multi-task and accommodate a variety of assignments at various locations on a day-to-day basis.
• High degree of mechanical aptitude, highly focused and driven to learn
• Basic computer / network troubleshooting skills related to connecting devices to a network is a definite asset
• Ability to obtain a background security clearance is required
• Positive attitude and possess a personal pride in performing quality work
• Willingness to learn
• Working knowledge in Computers, Windows, Office, and related software an asset
• Be highly organized with excellent time management
• Exceptional customer service skills and problem solving skills
• Ongoing on-the-job and classroom training will be provided and the experience you would gain in the position could lead toward advancement opportunities
• Strong attention to detail and good visual skills for assessing image quality

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solutions.