Associate, Client Service Operations, Us Cash Management

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Associate, Client Service Operations, US Cash Management

BCS Client Service Operations will focus on establishing product vision, strategy and roadmap for the newly established Cash Management business in RBC US. Client Service is critical to the success of the cash management business. Client Service Operations is responsible for working with the Cash Management journey owners to establish a client service model that is digitally driven to provide seamless client interaction with RBC systems and staff. This role will define, prioritize and implement Client fulfillment, maintenance and service models and processes. CORE integration and liquidity models for the US cash management to deliver client backed digital first solutions. The Director will operate with the agile delivery approach and work collaboratively with teams across engineering, operations, sales, legal, compliance, risk and strategic vendors deliver innovative and best in class outcome.

Primary Responsibilities:

What will you do?

• Garnering support and connections through relationships
• Collaborate to create clear outcomes and business results
• Inspire and foster a clear business vision across business platforms
• Drive business innovation and uncover business opportunities
• Ensure customer-driven design across user pain points, market needs, and usability test results
• Develop and empower diverse, autonomous, high performing teams and build a supportive, fun community
• Be a voice at the table to set direction
• Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created

General Considerations for Success:

• Knowing when to push, pivot and when to let go
• Aptitude for transformation and tabling the “tough” discussions
• Prioritization and strategic framing of priorities
• Knowing when to say “no”
• Collaboration and alignment

Details in the attributes for consideration:

• Quickly seek to resolve issues that are impeding product strategy, development or deliver
• Ability to think differently about how we solve the problems.
• The ability to develop the strategy, identify objectives and determine metrics of measurement – and then monitor for outcomes
• Guide product and squads for success
• Share journey work status, achievements and needs back to leadership
• As pertains, provide transparency of communication regarding enterprise goals, decisions, changes
• Proactively spot and identify opportunities and obstacles to product and squads
• The ability to push on paradigms and challenge the status quo.

Job Summary

This role will focus on Client Lifecycle Management (CLM), and Client Servicing including Onboarding, Payments, Fulfillment, Training and Issue resolution. The Client Service team will act as a single point of contact to provide a seamless client experience.

We’re looking for someone that understands the customer experience and can translate the ideal experience into reality.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-05-17

Application Deadline:

2023-05-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.