Associate – Applications Engineering Team

KEYENCE Corporation Company Overview

·Founded in Japan in 1974, Keyence Corporation has steadily grown to become a leading force in industrial automation technologies, serving over 300,000 customers in 110 countries worldwide.

·Keyence has expanded into an efficient global network of 240 direct sales offices in 46 countries, with annual sales of $6 Billion, and 10,580 employees worldwide.

·Keyence Canada was established in 2004. We have offices in Mississauga, Montreal and Windsor and are actively hiring to further cultivate existing markets to continue to grow our business.

At Keyence, we pride ourselves on providing a wide variety of manufacturers with the world's best automation technologies. We are not satisfied to merely offer the world's best technologies. We know that the true key to our success is our highly trained, direct sales force. KEYENCE is committed to providing its customers with the most professional, consultative sales force and support staff in any industry.

Job Summary

This position requires an individual who will apply their knowledge of KEYENCE products and peripheral devices to support pre-sales validation and post-sales implementation activities at a highly technical level. These activities include application testing and development to find the right hardware and/or software solution, as well as troubleshooting complex support cases. The candidate will be required to perform a wide variety of tasks to help achieve the continuous business growth of the company. Such tasks include product training, creation of support resources as well as technical marketing material.

The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key elements to succeed in this position.

Principal duties and tasks

·Provide support on our product offering for our sales team as well as customers. Technical support shall be provided remotely or on-site as required.

·Log all customer and sales support interactions in a CRM and resolve support cases in a timely manner.

·Conduct testing on customer samples to determine the appropriate solution based on the application requirements and report the results.

·Coordinate with our HQ in Japan for research and preparation of new product releases.

·Produce training material and conduct training on products, applications, and competitive information for new or existing members of our sales force.

·Provide training or product demonstrations to existing/potential customers on company premises, at trade shows or on-site as required.

·Continually provide feedback on how KEYENCE’s products and services can be improved to enhance our customers’ experience.

·Learn and become proficient with the operation, characteristics, and performance of assigned KEYENCE sensor and/or camera products.

·Understand and observe company / department policies and procedures.

·Maintain inventory count and track demonstration equipment to ensure the availability of operational equipment.

·Other duties or projects, as assigned.

Qualifications

·Ability to enter activity information into the CRM and database.

·Ability to organize and prioritize tasks, activities, and projects for timely completion.

·Active listening skill.

·Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts.

·Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails.

·Ability to communicate complex ideas in a concise and simple manner.

·High degree of service orientation to actively look for ways to help others.

·Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions.

Requirements

·Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred. Candidates with business-related or technical degrees would also be considered.

·Bilingualism (French/English) is an asset for this role.

Why work for Keyence?

• Recognized by Forbes - World’s Top 100 as “Most Innovative” company 8 years in a row

• Promote from Within Culture, Keyence Hires into Entry-Level only

• Competitive compensation – Potential 77,000 to 82,000 annual compensation in Year 1

• Health coverage for you and your family. Medical, Dental and Vision.

• 2-week vacation

• Paid shut down period from Dec 25 until the New Year

• PAID training (3 months) & development program

• Fully Paid Travel Expenses

• Group RRSP plan after 1 year with Keyence

• Great Work Life balance – Hybrid way of working

Earnings Potential: Base Salary + Potential Bonus