Assistant Manager, Mobile Collections, South

The Assistant Manager, Mobile Collections, South provides day-to-day supervision, oversight, and direction for the Mobile Collections department. They must excel in effective communication and continuously strive for excellence in the delivery of Medical Laboratory services to this community. The position is provincial in nature and works collaboratively with the other Assistant Managers in the department to play an essential role in coordinating Mobile Collections services across the province with a focus on quality, patient care and process improvement.
Major Functions And Responsibilities

• Ensure that service contractual obligations are met as per established standards.
• Ensures that all equipment is properly maintained, calibrated and in top working order.
• Provide technical guidance and support to employees.
• Troubleshooting problems and problem solving to investigate incident occurrences, staffing, and workflow issues, QC failures, instrument and equipment malfunctions and safety practices.
• Provide leadership to Mobile Collections across the province through recruitment, interviewing and selection of employees, coaching, mentoring and training employees, preparation and administration of performance appraisals, ensuring proper staffing levels are maintained, application and enforcement of established operating procedures and policies, conducting employee meetings, encouraging and motivating employees, establishing and maintaining a positive and respectful work environment, manage and verify time and attendance, maintain discipline and order in conjunction with the Department Manager, and teambuilding.
• Develop and foster a quality focused culture ensuring the delivery of quality services and compliance with CAP and CPSA accreditation requirements.
• Develop and maintain cooperative and positive working relationships with all key stakeholders
• Ensures safety policies and practices are followed as per established protocols.
• Ensure quality control standards are consistently and accurately performed and corrective action for any deficiencies is completed as per established protocols.
• Occurrence management including investigation and sign off of incidents in the Quality Management system.

Required Skills

• Strong relationship building, influencing and people management skills.
• Highly developed computer skills and working knowledge of a variety of software systems including HCIS
• Ability to manage effectively in ambiguous circumstances.
• Strong critical thinking, problem solving, decision making and conflict resolution skills.
• Outstanding communication (written, verbal and listening) skills
• Effective customer service, collaboration, time management and multitasking skills.

Required Experience

• Working knowledge of CLSI, and CSTM guidelines and standards.
• Compliance with all laws specific to laboratory operations including Health Information Act, Privacy Legislation, and Transport Canada regulations.
• Working knowledge of CPSA and CAP accreditation standards and guidelines.
• Familiarity with equipment and instrumentation typically found in Mobile Collections.
• 3-5 years of laboratory experience.
• 1-2 years of supervisory experience.

Minimum Qualifications

• Must have a valid driver’s license and satisfactory drivers abstract
• Post secondary diploma or degree in a related field preferred.
• Must have reliable transportation as travel is required between sites to support provincial operations.

Other Information

• All persons newly hired to DynaLIFEDx must show their SIN card and government issued photo ID to Human Resources prior to commencing work.
• A security clearance with vulnerable sector completed may be required for employees newly hired to DynaLIFEDx
• All persons hired to DynaLIFEDx must be authorized to work in Canada for any employer.
• Individuals hired into all positions must provide verification of their highest level of education.
• Applicant(s) hired into this position will be required to provide a 5 year Driver’s Abstract as a condition of employment.
• Please note that only shortlisted applicants will be contacted. Thank you for your application.
• As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed.
• DynaLIFE is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all job applicants please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the recruitment process.
• A security clearance will be required for employees newly hired to DynaLIFEDx.