Assistant Manager - Full Time - Calvin Klein

TITLE: Assistant Manager

REPORTS TO: Store Manager/Associate Manager

JOB CLASSIFICATION: Hourly Non-Exempt

Position Summary

Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. They work closely with the Store Manager to lead a team focused on delivering top line sales results. Assistant Managers support recruitment, talent development and performance management.

Responsibilities

Customer Experience

• Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; quickly resolves customer concerns while exceeding their expectations.
• Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
• Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives.
• Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.

Commitment to Efficiency

• Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.
• Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory.
• Assists with business analysis and planning; conveys opportunities and customer feedback to the Store Manager.
• Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.

Associate Morale

• Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides observations to Store Manager.
• Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
• Champions innovation and change, supports company initiatives, and reinforces a continuous improvement environment.
• Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists in the coaching and development of associates.

Qualifications

• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
• Minimum of 1 year of retail store management experience required.
• Bachelor’s/Associate degree preferred; high school diploma/equivalent required.
• Excellent communication and time management skills
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.