Adult Care Worker - Relief

ADULT CARE WORKER

Emergency Shelter

The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.

Position Summary

Reporting to the Coordinator, or acting Coordinator, the role of an ACW is to ensure the safety of all clients in the building. This is through both structured procedures and general interaction with the clients. Every client of the DI should be actively working toward the goal of housing; and an ACW should assist the clients in achieving this goal. You will assist in assessing the needs of each individual client and collaborate with other ACW’s, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach. The ACW role is a rotating role. Meaning, all ACWs must be able to work in all areas of the facility at anytime during a shift.

Time Commitment

The shifts require RELIEF staff to fill vacation, sick-time and other absences. Below is a summary of how the "RELIEF” positions will work:

• Blast emails will be sent out with shift availabilities up to a minimum of 2 hours’ notice before the shift starts
• It is expected that you answer the phone/text or emails when you are a relief employee
• If you can not pick up a minimum of 3 shifts per month, you will be removed from the relief staff list

Relief employees are scheduled on an as needed, when needed basis. There is no guarantee of shifts. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties

• Delegate various duties to staff and volunteers
• Specific location checks
• Provide frontline support, training and coaching to assist the Adult Care Workers in performing their duties effectively
• Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI
• Perform duties as outlined in the procedure manuals or assigned by the Coordinator
• Cleaning duties
• Engage clients in conversations regarding housing and achieve the goal of obtaining housing
• Some, but not all may include
• Assist in on job training with new ACW’s
• ACW's will conduct themselves in a professional manner when dealing with clients, members of the community, volunteers, emergency services and staff of the DI
• Assist clients with their individual housing plan
• Communicate issues such as health and safety, staffing, client and public concerns with Coordinator
• Actively participate in all required training
• Communicate with the medical team regarding clients’ health and distribution of medicine
• Assist with meal time to ensure the process runs smoothly
• General wellness checks
• To be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all
• All interactions with clients will be trauma informed
• Laundry duties
• Perform other related duties as required
• Provide input on existing or future programs at the DI
• All interactions with clients will be client centered and driven

Administrative

• Assist clients with completing the Program Assessment Questionnaire
• Some, but not all may include
• Completion of client sign-in logs to specific areas
• Review pervious logs and progression details
• Maintain and record data as required for the position
• Communicate absenteeism within the guidelines of the DI sick policy
• Complete and maintain logs and progression details on the DI data base

Required Competencies

• Completion of (or working towards) a college or university program in any of the following: Human Services, Community Support, Social Service Work, Psychology, Sociology, Addictions or a Health-Related discipline is considered an asset
• Knowledge of community resources for homelessness, health, mental health and substance use
• Experience working in distress and/or high-stress situations, which may include emergency response
• A combination of education/practical experience may be considered
• 2-way radio communication
• Excellent professional boundaries
• Accountability
• Understanding of the needs of marginalized adults and homelessness issues
• Excellent communication skills, both, written and verbal
• Must be acceptable of industry risks, including coming into contact with bodily fluids
• Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016
• Excellent Analytical Skills
• Previous work experience in a social service environment is a definite asset
• Excellent interpersonal skills
• Eager to learn new systems and adopt improved best practices
• Strong customer service orientation would be ideal
• Ability to work effectively with a diverse population

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Why the DI?

The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who understand this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person’s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

Our Compensation

Some of the great benefits the DI has are agency paid:

• Critical Illness Insurance*
• Medical & Dental coverage
• Long-Term Disability*
• Employees will be enrolled in a Long-Term Disability, Life and AD&D and Critical Illness insurance program, paid for by the employee. This is mandatory and may not be opted out of.
• Vacation days
• Wellness days
• Life Insurance and Accidental Death & Dismemberment (AD&D)*
• Homewood EFAP
• Sick days

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

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