Adult Care Worker - Nights (Omega)

ADULT CARE WORKER

Department:

Emergency Shelter

Job Category:

Salaried

Reports To:

Coordinator, Emergency Shelter

Position Type:

Full Time

Direct Reports:

None

Schedule:

Nights: 9PM – 7AM

Indirect Reports:

None

Location:

Main Building

About Us

The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Position Summary

Reporting to the Coordinator, or acting Coordinator, the role of an ACW is to ensure the safety of all clients in the building. This is through both structured procedures and general interaction with the clients. Every client of the DI should be actively working toward the goal of housing; and an ACW should assist the clients in achieving this goal. You will assist in assessing the needs of each individual client and collaborate with other ACW’s, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach. The ACW role is a rotating role. Meaning, all ACWs must be able to work in all areas of the facility at anytime during a shift.

Time Commitment

40 hours per rotation. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties

• Provide input on existing or future programs at the DI.
• Assist in on job training with new ACW’s.
• Laundry duties
• Assist clients with their individual housing plan
• Provide frontline support, training and coaching to assist the Adult Care Workers in performing their duties effectively.
• Cleaning duties
• Some, but not all may include
• To be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all.
• All interactions with clients will be trauma informed
• All interactions with clients will be client centered and driven
• Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI
• Communicate with the medical team regarding clients’ health and distribution of medicine.
• Assist with mealtime to ensure the process runs smoothly.
• Engage clients in conversations regarding housing and achieve the goal of obtaining housing
• Perform other related duties as required.
• General wellness checks
• ACW’s will conduct themselves in a professional manner with dealing with clients, members of the community, volunteers, emergency services and staff of the DI
• Delegate various duties to staff and volunteers
• Specific location checks
• Communicate issues such as health and safety, staffing, client, and public concerns with Coordinator.
• Perform duties as outlined in the procedure manuals or assigned by the Coordinator
• Actively participate in all required training

Administrative

• Review previous logs and progression details.
• Some, but not all may include;
• Completion of client sign-in logs to specific areas
• Maintain and record data as required for the position.
• Communicate absenteeism within the guidelines of the DI sick policy.
• Complete and maintain logs and progression details on the DI data base.
• Assist clients with completing the Program Assessment Questionnaire

Required Competencies

• Strong customer service orientation would be ideal
• Experience working in distress and/or high-stress situations, which may include emergency response
• Previous work experience in a social service environment is a definite asset
• Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016
• Well-developed interpersonal, conflict resolution and negotiating skills
• 2-way radio communication
• Excellent professional boundaries
• Ability to work effectively with a diverse population
• Strong strategically focused analytical skills, good common sense; and capacity to provide leadership
• Excellent communications skills, both verbal and written
• Must demonstrate initiative and work autonomously
• Excellent Analytical Skills
• A combination of education/practical experience may be considered
• Demonstrate essential desktop troubleshooting skills
• Must be acceptable of industry risks, including coming into contact with bodily fluids
• Eager to learn new systems and adopt improved best practices
• Knowledge of community resources for homelessness, health, mental health and substance use
• Understanding of the needs of marginalized adults and homelessness issues
• Excellent interpersonal skills
• Completion of (or working towards) a college or university program in any of the following: human services, community support, social service work, psychology, sociology, addictions or health-related discipline is considered an asset
• Accountability
• Strong problem-solving skills and the ability to improve projects, programs and processes

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Why the DI?

The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and, in every action, we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person’s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

What We Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

• Sick days
• Extended Health & Dental coverage
• Employer Matching RRSP Program
• Homewood EFAP
• Vacation days
• Life Insurance and Accidental Death & Dismemberment (AD&D)
• Wellness days

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected]

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