Account Manager, Facility Sales (Sensplex)

Job Summary
The Account Manager, Facility Sales performs activities designed to generate new revenue and solidify existing business, while developing relationships and overseeing the experience of Sensplex user groups to ensure their total satisfaction. They act as a main point of contact for the primary stakeholders with each group. They also assist the Director of Sales in managing and optimizing the inventory of hours of Capital Sports Management Inc. (CSMI) facilities to ensure annual usage targets are met and exceeded. This position will work closely with internal and external user groups and stakeholders to maximize the usage of all CSMI facilities (ice, field, meeting rooms, other). Secondary sales responsibilities may include sales of advertising and sponsorship opportunities for CSMI facilities and its various programs.
Main Responsibilities

• Ensure timely responses to all email, phone, and in-person facility sales inquiries (following CSMI response-time guidelines; including max one business day replies)
• Cultivates and maintains positive working relationships with staff and volunteers from partners and client sport organizations (association executive, ice schedulers, etc..)
• Assist Director with optimization of facility schedules to ensure targets for facility utilization are met or exceeded
• Responsible for following policies & procedures set out by the Senators Sports & Entertainment group of companies
• Limited sales responsibilities may include selling sponsorship opportunities for CSMI facilities and its various programs and managing advertiser/sponsor relationships (secondary to facility usage)
• Interact with other CSMI departments (i.e. programs and operations) to aid with scheduling requirements and setup
• Establishing good rapport with clients
• Tracking sales targets and adjusting course as necessary to ensure their achievement
• Contract creation, payment processing, and client experience management
• Managing accounts for long-term success
• Preparing facility sales reports
• Other duties as required by the Director, Sales and Senior Director, Revenue and Hockey Programs
• Employ proactive sales methodologies designed to secure new business
• Accurately input bookings in reservation software
• Ongoing management of online and e-mail marketing content and working closely with CSMI Marketing Coordinator to ensure the execution of accurate and timely campaigns

Requirements

• Possesses advanced computer software skills
• Strong work ethic and commitment to excellence
• University Degree or College Diploma in a sport or business-related field
• Bilingualism (English & French) is an Asset
• Demonstrated knowledge of how to deliver outstanding customer service
• Professional, courteous demeanor
• Must have own means of transportation
• 2 -3 years scheduling experience or previous sales experience with proven track record of achieving sales targets
• Must be proficient with MS Office applications (Excel, Word, Outlook)
• Capable of developing respectful and mutually beneficial business relationships with internal and external stakeholders
• Understands ice sport operations (ie minor hockey associations, figure skating, etc)
• Ability to manage multiple priorities in a fast-paced environment
• Able to work under pressure and adapt to changing environments
• Must be available to work flexible hours including some evenings, weekends as required
• Lateral thinker who can handle complex logistics and is detail-oriented
• Self-motivated
• Ability to meet tight deadlines
• Outstanding communication skills (written and oral)
• Able to work well independently and as a part of a team

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.
SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.