Account Manager, Ecommerce Jobs

Who We Are

Impulso Media is a digital marketing agency specializing in scaling direct-to-consumer brands online. We drive growth for trending brands, artists, and creator-backed ventures. At Impulso Media, momentum is at the core of our operations, fueling our commitment to deliver exceptional results. Join our team and be part of a company that embraces momentum, creativity, and relentless pursuit of success in the dynamic digital landscape.

Position Overview:

We are seeking a motivated Account Manager to lead client communications, manage campaigns, and drive revenue for our clients in the Direct-to-Consumer (DTC) space, primarily utilizing Shopify. Your role will involve maintaining client satisfaction, aligning solutions with client needs, and collaborating with internal teams. If you have a thorough understanding of e-commerce, paid media, and retention marketing, along with excellent organizational and interpersonal skills, this is an exciting opportunity to contribute to our success.

Responsibilities

Client Relationship Management:

• Identify opportunities for account growth and revenue expansion.
• Communicate regularly to provide updates and address concerns.
• Build strong client relationships and understand their objectives.

Campaign Management:

• Develop and maintain project timelines, addressing issues promptly.
• Conduct regular status meetings and seek client feedback.
• Collaborate with internal teams to ensure project execution.

Revenue Generation

• Provide data-driven insights for enhanced revenue generation.
• Understand client business goals and optimize sales performance.
• Monitor stores for improvement opportunities
• Drive revenue growth for clients' online stores using paid ads and retention marketing.

Account Planning and Strategy:

• Offer insights and recommendations based on industry trends.
• Analyze accounts to identify needs and pain points.
• Develop a marketing calendar with strategic plans.

Reporting and Analysis:

• Provide actionable recommendations for client performance.
• Prepare regular reports on account performance and revenue forecasts.

Qualifications and Skills:

• Strong understanding of paid media and retention marketing.
• Familiarity with Google Analytics, FB Business Manager, and Klaviyo,
• Excellent organizational and interpersonal skills.
• Proven experience in account management or customer success.
• 4+ years in e-commerce, preferably DTC (brand or agency experience is required)
• Bachelor's degree in business administration or related field.