It Systems Performance Analyst Jobs

IT Service Management and Support

An acceptable combination of education, training, and experience.

an acceptable combination of education, training, and experience.

Undergraduate degree and one (1) year of relevant experience; or,

Technologist diploma or professional technologist equivalency designation and two (2) years of relevant experience.

Experience – what related experience you have in your field of study, where the experience was gained, and how many years.

Strong analytical, organizational, incident management and problem-solving skills

Effective time management & organization

Manage assets and maintain inventory

Excellent communication skills, verbal and written

Customer focus / excellent Customer Service skills

Strong problem solving & trouble shooting Skills

Demonstrated experience in project management, program design, implementation and evaluation.

Strong verbal and written communication skills to clearly and effectively convey issues, reports and other deliverables to management.

Successful completion of a University Degree in Business Administration, Technology or related field, or approved equivalent combination of education and experience.

Strong knowledge of project planning principles and experience with concepts, practices, tools, techniques and methods to lead projects and teams.

Demonstrated skills in implementing technology projects and ensuring sustainment into operation processes.

Collaborates with consultants, municipal partners and Regional staff for the successful delivery of projects.

· Experience with ServiceNow or similar IT incident management solutions.

Health and Safety policies and procedures as outlined in the divisions’ Health and Safety Management System.

Environmental policies and procedures as outlined in the divisions’ Environmental Management System.

· Perform any other assignments from time-to-time as management so directs.

Must have excellent interpersonal skills, oral and written communication skills.

Experience in establishing and administrating Information Technology Policy.

Experience in supporting customer acceptances, field installations and simulators qualification.

Analyze the projects requirements and prepare the simulator configuration.

Understand aircraft flight dynamics and apply that knowledge to validate aircraft simulators.

Act as a first line of support during acceptance and qualification on updates projects.

Knowledge of aerodynamics, flight dynamics and control theory

Knowledge of CAE's simulation technologies an asset.

Investigate and resolve issues faced in weekly management report, daily report, booking reports, D&U report, national booking report etc.

Create and manage an annual business unit plan to deliver agreed channel revenue KPI’s and targets and provide reporting as required.

Manage winning customer business relationships that facilitate “best in industry” execution of our categories.

Considerable knowledge of market and routes-to-market in which Mondelēz International performs

Experience in sales and managing a team of salespeople

Strong organizational and analytical skills

Previous experience with IT Operations, Help Desk, and Problem/Incident Management tools or procedures

3+ years of demonstrated hands-on experience in Production Operations or Support environment

Previous experience with Monitoring tools and applications

Experience with Enterprise Monitoring tools and applications; experience in the use of the Windows Operating System

Exposure to and knowledge of Unix

Working knowledge of Active Directory required

•Post-secondary degree in computer science, or equivalent work experience

•2-4 years of enterprise infrastructure related experience

•Excellent oral & written communication, people skills, planning, implementation and troubleshooting skills.

•Ability to manage identities and access rights

•Takes a proactive approach to staying informed about industry knowledge.

•Be able to carry out multiple assignments

Assisting in queue management with assigning critical work to full-time staff, while addressing quick-win items at first point of contact

Working towards Business, IT, or Computer Science degree (or others degrees combined with relevant work experience)

Exceptional communication and interpersonal skills

Providing world class support to our front line staff, being the face of Enterprise Service Delivery via Phone, Email, and In-Person

Logging all incidents, and requests to ensure accuracy of team metrics

Building new desktops and laptops, including hardware configurations, OS imaging (Windows 7 and Windows 10), and software installs

Adhere to all requirements of the Quality Management System.

Comply with the Health & Safety policies of the company and inform Management of unsafe working conditions.

Understanding and working knowledge of Medical Device Quality Systems and Regulatory Requirements

1+ years of relevant work experience

Demonstrates critical thinking and problem-solving capabilities

Strong communication skills, with the ability to collaborate and influence across multiple, cross-functional teams

Experience and comfort in using client management technologies such as Intune, SCCM/MECM, Group Policy and/or other similar technologies.

IT Service Management (ITIL) knowledge (preferable ITIL certified)

Experience with process mapping and design analysis with a talent in identifying technical efficiencies and proposing solutions to management

Experience with Veeam software for backup, replications to support DR requirements is preferred

Active Directory Administration – management of objects and policies, identities, authentications, integrations, and synchronization to Azure via AD Connect

Azure Administration – deployment and management of compute and storage resources

Directs work of self through goal setting, time management, and planning

Communicates issues clearly and effectively with stakeholders Business Relationship Management

Elicits and validates business requirements

Validates requirements and proposed solutions to stakeholder’s satisfaction and translates those processes, needs and requirements into related artifacts and documentation

Partners with developers and other team members to resolve defects, considering data and privacy requirements

Develops and executes test cases, confirming test cases represent business requirements

Experience working with System Integrations within a complex landscape of systems consisting of Managed Service offerings and custom-built systems.

Possess a fundamental understanding of end-to-end customer experience integration and dependencies.

Self-starter, results-oriented and motivated with excellent analytical and technical skills.

Minimum 2-to-3 years’ experience in business analysis, solutions analyst, or a similar technical role.

Experience working with cloud technologies that require technical integration via web services to different types of functional systems.

Expertise with relational databases and ability to navigate through relational data structure and experience working with SQL.

Experience working with System Integrations within a complex landscape of systems consisting of Managed Service offerings and custom-built systems.

Possess a fundamental understanding of end-to-end customer experience integration and dependencies.

Self-starter, results-oriented and motivated with excellent analytical and technical skills.

Minimum 2-to-3 years’ experience in business analysis, solutions analyst, or a similar technical role.

Experience working with cloud technologies that require technical integration via web services to different types of functional systems.

Expertise with relational databases and ability to navigate through relational data structure and experience working with SQL.

Previous experience including administration, enhancement and implementation life cycles for loan managements system

Previous experience in a Product Manager role delivering product roadmap and providing management of planning and prioritization activities

Strong understanding of business processes (Finance, Customer Relationship Management (CRM), Risk Management)

Must have experience with XML as a main skill along with SQL

Understand the business area and user requirements - Study and understand the existing programs.

Gather and conduct analysis of the business requirements.

Providing front line support to our staff for desktop issues including remote management, troubleshooting, and resolution.

A degree or diploma in Information Technology, Computer Science, or a combination of experience and education.

Working knowledge of deployment of endpoints using InTune and Endpoint Manager.

Desktop deployments using InTune/EndPoint Manager, as well as integrating servers into our existing environment.

Assisting with developing, implementing, and maintaining our requirements for a zero trust environment.

Certifications in Azure Active Directory, Windows Server, and VMWare would be nice to have.