Team Manager Customer Service Jobs in Ontario

Exceptional interpersonal, communication, organizational, relationship building, negotiation, analytical, project management and presentation skills

The Qualifications and Experience we like to see:

Develop and oversee the implementation of Customer Service/Experience strategies and initiatives across various-functional groups

7 years of experience in a customer service or related field and dealing with escalations

2-3 years’ experience in managing or leading a customer service team in a call center environment

Excellent written and verbal communication skills

Knowledge of healthcare industry and gastric balloon offer

Flexible and agile towards new information taking, new tasks management, new relationships building

Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics

3+ years Sales/Telesales and/or Customer Service Team leadership experience

Advanced and experienced in (tele)sales and consultative selling/service role

Able to lead a team in the delivery of a high-quality end to end customer experience

They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.

· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience

· 5+ years of relevant experience

If you are interested in this Customer Service Manager role please apply now!

· Lead the Service Department and contribute to the improvement of the technical products & processes.

· Ability to work flexible hours

- 5+ years proven experience in customer service management within a manufacturing or related industry preferred

- 2 to 3 years of experience in a management/supervisor/leadership role

- Strong organizational and time management skills

- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team

- Proficiency in using office software and customer relationship management (CRM) tools

- Manage daily office operations, maintaining an organized and productive workplace environment

Support management team and follow all safety and

Establish or identify price of goods, services or

Receive and process payments by cash, cheque, credit

Wrap or place merchandise in bags

Calculate total payments received at end of work shift

May also stock shelves and clean check-out counter

Arrange and manage scheduling for PDI’s and trades

Manage trades and Service Technician/handymen to ensure all deadlines are accurately met

3+ years in a Construction Care Manager role

High level of communication and customer service skills

Point of contact for new construction homeowners

Assist homeowners with their questions, concerns, or service inquiries in accordance with company policies guidelines and The Ontario Building Code

Responsibilities include but are not limited to:

Flexible Language Requirement: · French not required

· Incentives (Team and Personal)

· Massive Product & Treatment Discounts

· A fun, friendly and supportive work environment

· Opportunities for professional growth and advancement

Minimum 5 years proven industry experience in customer service, experience in eCommerce is an asset

Minimum 3 years of people leadership experience

Strong verbal and written communication skills (French/English)

Bachelor’s degree in a related field, Master’s degree is an asset

Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos

Ability to empathize and find creative solutions when emotions are involved

4-5 + years' of customer service at a management level required

Manage large customer/business accounts and support with daily questions and opertations

Manage the on-boarding of new accounts

Bachelor's degree or equivalent experience

Strong problem solving skills with the ability the multitask

Excellent written and verbal communication skills

Report KPI performance to Senior Management on a regular basis and communicate resource requirements where appropriate

Ten years of experience in supply chain management with a strong customer service orientation

Establishment and management of supplier-managed inventory for selected customers.

Strong managerial and negotiating skills

Reports to the Plant General Manager

Five years of supervisory experience

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Retail and/or customer service experience preferred

To review a comprehensive list of benefits, please visit

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Help customers shop, locate products, and provide them with solutions

Provide supervision and direction to the Customer Service Clerks, including scheduling, performance management, training and development.

Attend department management staff, Committees of Council, and special interest group meetings, for the purpose of taking minutes, as required.

Main responsibilities include, but are not limited to:

Provide support to staff, as the CityWide subject matter expert, including training and responding to inquiries.

Coordinate and provide administrative support for special events.

Receive telephone calls and respond to general inquiries.

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Retail and/or customer service experience preferred

To review a comprehensive list of benefits, please visit

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Help customers shop, locate products, and provide them with solutions

Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).

10+ years customer service experience preferably providing technical support

Experience using Zendesk or similar platforms

Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.

Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;

Continuously identify opportunities to increase efficiency and effectiveness