Team Manager Customer Service Jobs in Quebec

Handles customer and Associate concerns and provide guidance as required.

Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.

Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Experience working independently and within a small team, preferably remotely

You have worked with product management-focused tech and understand the voice and challenges of our users.

Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier

Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction

Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement

Identify growth opportunities within accounts to increase ARR

Experience in personnel management and coaching

Experience in business development and customer service

Health and wellness program, including many options

Employee and Family Assistance Program

Ready to live your ambitions?

I am hiring 2 Customer Service Team Managers (1 for Eastern Canada and 1 for Western Canada)

As Cansel’s Customer Service Manager, you will be responsible for the following areas within Westernregion of Canada:

·Knowledge of our products, services and procedures

·Knowledge of our computer information systems such as SAP, Salesforce, Microsoft Word, and Excel

·Strong interpersonal communication and skills

·Focusing on the people on your team:

Experience in personnel management (Strong asset)

Manage a team of several employees

Support the Sales and Relationship Manager in the development of the annual budget and operating plan.

Implement and manage internal controls, policies, processes and procedures.

A base salary of up to 65k per year

An annual bonus program of 3.5k to 5k per year

Experience in personnel management and coaching

Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.

Build loyalty by maintaining close relationship with clients and offering them quality service

Experience in business development and customer service

Knowledge of financial products and services

Please note that the incumbent will be assigned to the branch in Lasalle.

Experience in personnel management and coaching

Experience in business development and customer service

Knowledge of financial products and services, an asset

Health and wellness program, including many options

Employee and Family Assistance Program

Ready to live your ambitions?