Software Technical Support Engineer Jobs

Growing your product knowledge, in breadth and depth

At least 4 total years of experience in a technical customer support or entry-level engineering role

Technical Support Engineer Key Responsibilities

Impressing customers by solving complex or new problems

Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces

Answering the same questions over and over again

4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area

Maintain internal documentation and perform knowledge-sharing with team members

Proven experience with databases and high-level SQL queries (SSMS, MongoDB)

Excellent troubleshooting, problem-solving, and analytical skills

Excellent written and verbal communication skills

Take ownership of technical escalations and serve as a focal point for all related teams.

Manage and address electronic tickets efficiently

2+ years' of technical support experience

Strong written and verbal and troubleshooting skills

Reproduce customer environment and run tests

Liaise between sales team, customer success team, and customers to properly address customer problems

Troubleshoot and configure software and hardware

Manage and address electronic tickets efficiently

8+ years' of technical support experience

Strong written and verbal and troubleshooting skills

Excellent verbal, written and interpersonal communication skills.

Knowledge of medical and lab safety and standards

Attending weekly training sessions to improve technical skills.

Required Knowledge / Skills, Education, And Experience

Assist with running maintenance on a fleet of locomotives and coaches, maintenance instructions from Computerized Maintenance Management System (CMMS).

Very good knowledge of French and English both written and spoken, with excellent communication skills in both languages

Ability to work under pressure (stress management)

Bachelor's degree in Electrical or Mechanical Engineering or College degree in Mechanical or Electrical Engineering or equivalent experience

More than 3 years of experience in an industrial, maintenance or commissioning environment preferably in rolling stock industry

Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team;

Familiar with technical support process and escalation management;

5-10+ years of experience in support or financial technology (FinTech) industries;

2+ years software development experience;

2+ years SQL experience (Oracle, MySQL);

2+ years Web or APP related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix;