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Senior Technical Support Engineer Jobs

Technical Support Engineer (6-Month Term)
By Rewind At Canada
Strong organizational and time management skills to handle multiple priorities and meet deadlines.
Diagnose and troubleshoot complex technical problems reported by customers, utilizing in-depth knowledge of our software platform.
Maintain accurate and detailed documentation of customer interactions, reported issues and their resolutions for knowledge sharing and future reference.
Bachelor's degree in computer science, engineering, or a related field (or equivalent practical experience).
Proven experience in a customer-facing technical support role, preferably in a SaaS environment.
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical customers clearly and concisely.
Technical Support Engineer Jobs
By Tipalti At Toronto, Ontario, Canada
4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area
Maintain internal documentation and perform knowledge-sharing with team members
Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
Excellent troubleshooting, problem-solving, and analytical skills
Excellent written and verbal communication skills
Take ownership of technical escalations and serve as a focal point for all related teams.
Senior Technical Support Specialist (Ft)
By DRI Healthcare At Toronto, Ontario, Canada
Manage inventory management of supplies, IT accessories, and mobile devices.
Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems.
6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.
Maintains professional and technical knowledge attending IT training.
Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.
Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.
Technical Support Engineer Jobs
By Subscribe At Canada
Manage and address electronic tickets efficiently
2+ years' of technical support experience
Strong written and verbal and troubleshooting skills
Reproduce customer environment and run tests
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Senior Technical Support Specialist (Av)
By TalentSphere Staffing Solutions At Niagara Falls, Ontario, Canada
Analytical and problem-solving/troubleshooting abilities with deductive reasoning skills.
10+ years’ experience in leading, and developing technicians in systems installation, integration, testing, troubleshooting, and commissioning, and system support is required.
Demonstrable knowledge of audio, video, control, lighting and networking systems and standards.
Experience interfacing with builders, trades, consultants, tech support, end users.
Excellent written and oral communication skills, including strong interpersonal and customer service skills.
Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
Technical Support Engineer Jobs
By PGP Life Scientific Ltd At Waterloo, Ontario, Canada
Manage and address electronic tickets efficiently
8+ years' of technical support experience
Strong written and verbal and troubleshooting skills
Excellent verbal, written and interpersonal communication skills.
Knowledge of medical and lab safety and standards
Attending weekly training sessions to improve technical skills.
Senior Technical Support Specialist
By Live Assets | I.T. Staffing Solutions At Toronto, Ontario, Canada
Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software or any proprietary software product.
Manage inventory management of supplies, IT accessories, and mobile devices
Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems
6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.
Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.
Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.
Senior Technical Support Specialist
By Green Infrastructure Partners At Ottawa, Ontario, Canada
· Promote and represent the corporate culture and core values in all aspects of the job duties.
· Manage IT assets through our onboarding and offboarding processes.
· Assist with “on-call” responsibilities
· Degree or post-secondary education in Computer Science
· Minimum 5-7 years of Information Technology experience
· Industry certifications are preferred, specifically ITIL, Microsoft, VMWare and Cisco.
Technical Support Engineer (Rolling Stock)
By Siemens At Montreal, Quebec, Canada
Required Knowledge / Skills, Education, And Experience
Assist with running maintenance on a fleet of locomotives and coaches, maintenance instructions from Computerized Maintenance Management System (CMMS).
Very good knowledge of French and English both written and spoken, with excellent communication skills in both languages
Ability to work under pressure (stress management)
Bachelor's degree in Electrical or Mechanical Engineering or College degree in Mechanical or Electrical Engineering or equivalent experience
More than 3 years of experience in an industrial, maintenance or commissioning environment preferably in rolling stock industry
Technical Support Engineer Jobs
By Calabrio, Inc. At Vancouver, British Columbia, Canada
Experience with operating a Workforce Management platform
Provide technical assistance to Calabrio customers using Workforce Management or DX
Provide status to the Calabrio management, the customer, Calabrio sales and external system providers support staff as necessary
Utilize remote secure access technologies such as VPN and WebEx to diagnose and resolved customer issues
Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities
Experience with Microsoft SQL Server, basic queries

Are you an experienced Senior Technical Support Engineer looking for a new challenge? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a commitment to customer service, then this is the job for you!

Overview:

A Senior Technical Support Engineer is responsible for providing technical support to customers and resolving technical issues. They are also responsible for troubleshooting, diagnosing, and resolving technical issues, as well as providing technical advice and guidance to customers. They must have strong technical knowledge and be able to communicate effectively with customers.

How To Become an Senior Technical Support Engineer:

To become a Senior Technical Support Engineer, you will need to have a bachelor’s degree in computer science, information technology, or a related field. You will also need to have experience in customer service, technical support, and troubleshooting. Additionally, you must have strong communication and problem-solving skills.

Senior Technical Support Engineer Skills:

• Technical expertise
• Troubleshooting and problem-solving
• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of networking and system administration
• Ability to work independently and in a team
• Ability to communicate effectively
• Ability to work under pressure

What is Senior Technical Support Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and system administration
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving
• Knowledge of operating systems and applications
• Knowledge of scripting and programming languages

What is Senior Technical Support Engineer Responsibilities?

• Provide technical support to customers
• Troubleshoot, diagnose, and resolve technical issues
• Provide technical advice and guidance to customers
• Monitor and maintain customer systems
• Install, configure, and upgrade software and hardware
• Test and evaluate new technologies
• Document technical issues and solutions

What is Senior Technical Support Engineer Experience?

• Previous experience in customer service, technical support, and troubleshooting
• Experience with computer hardware and software
• Experience with networking and system administration
• Experience with scripting and programming languages
• Experience with operating systems and applications

What is Senior Technical Support Engineer Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Strong communication and problem-solving skills
• Ability to work independently and in a team
• Ability to work under pressure

Senior Technical Support Engineer Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in computer hardware and software
• Certifications in networking and system administration
• Certifications in scripting and programming languages

Tools to Help Senior Technical Support Engineer Work Better:

• Remote access software: Allows remote access to customer systems for troubleshooting and maintenance.
• Monitoring software: Monitors customer systems for performance and stability.
• Automation software: Automates routine tasks and processes.
• Knowledge base software: Stores and organizes technical information and solutions.
• Ticketing system: Tracks customer requests and issues.

Good Tips to Help Senior Technical Support Engineer Do More Effectively:

• Stay organized: Keep track of customer requests and issues.
• Stay up to date: Keep up with the latest technologies and trends.
• Listen to customers: Listen to customer feedback and use it to improve service.
• Be proactive: Anticipate customer needs and proactively address them.
• Communicate clearly: Communicate clearly and effectively with customers.

Common Senior Technical Support Engineer Interview Questions:

• What experience do you have in customer service and technical support?
• What is your experience with computer hardware and software?
• What is your experience with networking and system administration?
• How do you handle difficult customer situations?
• What techniques do you use to troubleshoot and resolve technical issues?
• How do you stay up to date with the latest technologies and trends?