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Senior It Service Desk Specialist Jobs

It Service Desk Specialist
By Raise At Montreal, Quebec, Canada
• Document customer interactions using ticket management software.
• Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions, and escalation).
• Trigger change management processes on hardware software and other information assets.
Your Role & Main Responsibilities
Be an active contributor to the employee experience
• Manage access requests according to information security policies and procedures.
It Service Desk Specialist (Remote)
By CBI, A Converge Company At Montreal, Quebec, Canada
Strong time management, prioritization and organizational skills
Follow customer change management processes where required
Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.
Microsoft Intune/Endpoint Management Administration & Automation
Participate in training for new technologies, including obtaining certifications on those technologies
2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.
It Service Specialist Jobs
By Innovapost At Ottawa, Ontario, Canada
Ensure standardized methods, processes, procedures and tools are used for IT Service Management
Facilitate efficient and effective operations of IT Service Management, including process monitoring, reporting, reviews and continual improvement
Can measure and communicate performance management
Minimum 1-3 years' industry experience
Excellent communication skills and at ease delivering information to executives
Excellent organizational and prioritization skills
It Service Desk Engineer L1 – Connectwise
By Bowman Williams At Ontario, Canada
Demonstrated experience of Modern Desktop management, Microsoft MD-100 and MD-101 exam certifications recommended
Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management required*
Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended
Certification Reimbursement + cash bonus with each passed certification
Proven understanding of cyber security measures, such as multi-factor authentication required*
Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*
Service Desk It Analyst
By INSPYR Solutions At Edmonton, Alberta, Canada
Assist with cleanup, organization and management of IT inventory at the Edmonton office.
Intermediate ethernet network troubleshooting experience basic understanding of routing, TCP/IP,
Imaging of PCs and applying configurations to Cisco network switches.
Familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.
familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.
It Service Desk Analyst
By PTW Energy Services At Calgary, Alberta, Canada
Excellent time management skills and the ability to set priorities when covering multiple issues.
Proficiency in customer relationship management (CRM) and task management software.
Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
At least two years' experience in an IT performance analysis and end-user support role.
In-depth and current knowledge of computer programs and hardware.
Excellent problem-solving abilities to devise technical and original solutions to user problems.
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Montreal, Quebec, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Toronto, Ontario, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Ottawa, Ontario, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.
It Service Desk Analyst - Remote (Est Timezone)
By Absorb Software At Canada
React to, act on, and manage incoming requests and monitoring alarms, prioritizing according to business needs.
Manage small to medium projects including upgrades, new services, service changes including end-user impacts.
3+ years experience in a help desk support role.
Excellent customer service skills and multi-tasker.
Experience with Microsoft products, O365, Intune.
A combination of technical background and client-facing sales support experience.
It Service Desk Specialist (Remote)
By CBI, A Converge Company At Canada
Strong time management, prioritization and organizational skills
Follow customer change management processes where required
Provide proactive communication of application/infrastructure problems and issues to key stakeholders, including client stakeholders, Converge management, and support engineers.
Microsoft Intune/Endpoint Management Administration & Automation
Participate in training for new technologies, including obtaining certifications on those technologies
2-4 years experience as an Application Help Desk analyst working directly with stakeholders external to the organization.
Senior It Security Specialist
By Hydro One At Toronto, Ontario, Canada
Conduct IT Data and Cyber Security awareness programs through presentation and education.
5+ years experience with SIEM technologies (IBM qRadar, RSA NetWitness, Splunk, ArcSight, ElasticSearch, , etc)
5+ years experience with scripting languages, e.g. Python, Bash, Powershell, etc.
5+ years experience working hands-on with IPS/IDS and APT prevention technologies in an administrative capacity
5+ years experience in a Cyber Security Incident Response, Analysis & Triage related role
5+ years of experience with hands-on technical forensic investigations (EnCase Enterprise, Autopsy, Volatility, etc.)
It Service Desk Analyst, Senior
By Equitable Life of Canada At Waterloo, Ontario, Canada
Strong knowledge of and experience with ITIL IT service management processes.
Provide 1st level Incident / Request management support to IT end-users, having particular emphasis and focus on first call/level resolution
Accountable and responsible for the monitoring and alerting to key service impacting situations; includes appropriate IT and business escalation management
ITIL Practitioner/Service Manager or Microsoft certifications a strong asset
Strong communications (written, verbal, presentation) and negotiation skills and experience with conveying complex, technical information to non-technical audiences
Core certification should include ITIL v3 Foundations and/or HDI Help Desk Analyst
It Service Desk Manager
By Thales At Toronto, Ontario, Canada
Demonstrated progressive experience in the management of a technical support team.
Strong relationship management and customer service skills
Working knowledge of a range of diagnostic utilities, including Microsoft SCCM, ManageEngine Desktop Central
Attend training seminars, conferences and trade shows to broaden knowledge of current and future Service Desk issues and technologies.
Manage the overall desk activities and staff.
College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
It Service Desk Analyst
By Cronos Group At Winnipeg, Manitoba, Canada
Tech savvy with working knowledge of office automation products, and remote support tools
Assist in creating training material, FAQ’s, and other IS resources to enhance employees IS experience
Perform other job duties as assigned
2+ years of experience in a service desk, customer service, or similar role
Proven experience as a help desk technician or other customer support role
Sound troubleshooting and documentation skills
Senior It Design Specialist
By Thales At Toronto, Ontario, Canada
Presents technical design and reports to customers and/or other engineering/management groups in clear, complete, concise and non-ambiguous terms.
Proposes work package estimates and descriptions based on the knowledge of the work and project requirements.
Knowledge/experience in site deployment and commissioning of IT solutions
Cyber-security principles, technologies and solutions; Knowledge/experience in the following fields is desired:
Similarly, creates new concepts or modifies existing concepts to fulfil customer requirements.
Prepares system, subsystem, and interface requirement specifications by analysing, decomposing modelling and refining customer requirements and typical train control domain requirements.

Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction