Senior Customer Service Assistant Jobs in Manitoba

Excellent multitasking and time management skills

Learn the Case Management System used by the company to be able to communicate effectively with incoming inquiries

Excellent customer service and communication skills

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Relevant internship or work experience as assets

Proven communication and time-management skills

Prior Transportation, and/or Logistics experience is an asset, but not a must

Sound analytical and critical thinking skills

Decision making and organizational skills

Strong customer service and relationship-building skills

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career

Become a master in client product knowledge to be able to accurately educate customers

1-3 years of experience working in other customer service, sales, or customer-facing roles

Follow up with specific client customers to address concerns, answer questions, and build relationships

Maintain professionalism when interacting with customers and represent our clients with integrity

Ensure client compliance guidelines are followed at all times

Learn every step of the sales process to be able to close sales for select customers

Become a master in client product knowledge to be able to accurately educate customers

1-3 years of experience working in other customer service, sales, or customer-facing roles

Follow up with specific client customers to address concerns, answer questions, and build relationships

Maintain professionalism when interacting with customers and represent our clients with integrity

Ensure client compliance guidelines are followed at all times

Learn every step of the sales process to be able to close sales for select customers

Administer and manage financial aid programs and grants for students

Provide information and guidance to students on financial aid options and requirements

Excellent phone skills and customer service

Assist students with completing financial aid applications and documents

Monitor and maintain accurate records of financial aid awards and disbursements

Ensure compliance with federal and provincial financial aid regulations and policies

Partner with Customer Care to effectively manage customer escalations, providing feedback around root cause and opportunities for improvement to management

Support the Manager of Prize Claims Processing in providing oversight on day-to-day functions

Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

benefits for the people of Ontario

Develop and execute on action plans to address processing challenges (e.g. operating outside of SLA)

Act as a nesting lead, ensuring new joiners move up proficiency curve, with quality and at pace

Cash Management Operations, Electronic Payments, Wire Transfer, Item Processing, and Digital Channels.

Previous experience in office administration or other related fields

Excellent written and verbal communication skills

Performs general administrative tasks (e.g. e-mail, telephone, etc.)

Handle inbound and outbound contacts in a courteous, timely, and professional manner.

Listen to customers, understand their needs, and resolve customer issues.

3+ years of customer service management experience

Excellent knowledge of management methods and techniques

Proven experience with managing local and/or remote teams and customer support

Manage and lead a team of customer service representatives and specialists, providing coaching and feedback to help them achieve their goals

Manage customer escalations and work with other teams to identify and resolve the root causes of customer issues

Identify opportunities to improve the customer experience and provide feedback to the product development team