Sales And Customer Service Coordinator Jobs in Quebec

Proven experience in transportation and customer service role

Attention to detail and ability to manage multiple projects at once.

Receive requests and orders from customers and ensure that they are carried out.

Validate order quantity against inventory and communicate shortages with substitution suggestions if necessary.

Enter customer orders into ERP, including all relevant data.

Ensure that the shipping date and delivery date of all orders are always updated in the ERP.

Provide support in the management of customer merchandise returns (as needed);

Are you looking for a company that offers a great working atmosphere and great colleagues?

Provide information to the supervisor to document the technical support knowledge base;

DEP in sales consulting, customer service and/or equivalent relevant experience

Experience ideally in a B2B context

Knowledge of the MS Office suite

Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.

Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.

Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.

Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.

Previous experience in customer service, client relationship management, or a similar role is preferred.

Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.

Manage and support B2B clients, building strong relationships, and addressing any concerns or issues that arise.

Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information and support to customers.

Strong problem-solving and decision-making abilities to handle customer issues and project challenges.

Excellent verbal and written communication skills in both French and English.

See to the management of the repair work according to the requests of the tenants with the members of the maintenance

Coordinate with the property manager the interventions requiring a specific action plan.

Manage the collection of rents and the making of deposits according to the standards in force

Work with the property manager for rent collection

Ensure the provision of high level customer service

Preparation and follow-up of moves

Manage and attend industry trade shows

Minimum 3 years’ experience in customer service within the apparel industry,

Handle customer complaints and provide appropriate solutions

Build, establish, and maintain customer relationships to grow sales

Analyze customer needs for additional sales opportunities

Prospect for new accounts, identify, implement and report on new business opportunities