It Network Infrastructure Support Jobs in Quebec

Lenovo, Scale Computing, Microsoft (including 365), Cisco / Meraki

Ubiquiti Networks, StorageCraft, Veeam, SherWeb, & Kaseya.

Intermediate IT / Network & Support Engineer

Resumes may be emailed to [email protected]

Superior business acumen, planning/organizing, strategic thinking, team management, communication and presentation skills

Well versed in change management and communications experience (ADKAR)

6 – 10 years’ demonstrated managerial/leadership experience of a function with a focus on professionalism, teamwork, development and business impact

Manage by the numbers and proactively pass this discipline to your team

Support business case and IRR analysis for all projects, initiatives and spend; manage balance between internal and external resources

Manage critical vendor relationships in conjunction with IT Procurement Manger for required to deliver infrastructure programs and service levels

Management and leadership skills, including ability to influence/coordinate outside of direct reports in an international/multi-site environment

Multi-tasking and time-management skills, with the ability to prioritize tasks to meet deadlines

Provide day-to-day operational management overseeing the installation, configuration, monitoring, and maintenance of enterprise network, security and telecommunications infrastructure

Manage a global team of local and remote team members

Be part of a 24/7 escalation management matrix

Manage the delivery of effective solutions when concerns or performance issues arise from within the team, business and support areas.

Lead a remotely distributed team with team members in US and Canada while working closely with an additional team in Inda

3+ years of experience managing successful operations, DevOps, or product engineering team

Experience with infrastructure as code tools, GitOps, automation, and/or software development experience

High emotional intelligence, coaching aptitude, and engagement building skills

Experience with cloud networking is a plus

As a DevOps Platform Manager, Network Services, you

Drive incident management, threat containment, and corrective actions, taking the lead in resolving infrastructure and telecommunication issues.

Define key performance indicators (KPIs) for SLAs, performance metrics, task execution, and service requests. Regularly update management and stakeholders on progress.

Possess 10+ years of relevant experience in IT infrastructure and connectivity, equipped to address the challenges and responsibilities outlined.

Ensure uptime, connectivity, and continuity of operations for infrastructures and platforms, meeting established requirements.

Demonstrate a minimum of 3 years of experience supervising IT project teams or technical teams.

Prioritize, delegate, and coordinate tasks among team members to achieve project and operational objectives.

You must have good organizational and time management skills, and be able to work independently.

Working knowledge of AGILE development, SCRUM and application lifecycle management (ALM).

Fluency in English is mandatory, fluency in French is a plus Knowledge and experience.

Expert knowledge of Cisco CCIE or equivalent network certification is required.

Des connaissances expertes en réseau Cisco CCIE ou certification réseau équivalente sont nécessaires.

D'autres certifications de fournisseur (Arista, Juniper, Checkpoint, Palo Alto, F5, etc.) sont souhaitables.

Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process

Create and maintain documentation in the Service Management tool

Python, Andible automation skill will be additional benefit

Hybridmode: 3 days from the office and 2 days remotely

Document solutions into Knowledge Base articles to improve service delivery and quality

Use of Remote support and desktop sharing technologies

College diploma in network management or Bachelor's degree in computer science;

CCNA and/or CCNP certification(s), considered an asset;

Minimum of 5 years of experience in enterprise systems administration;

In-depth experience with Cisco switches, routers, firewalls and other related network monitoring tools;

In-depth knowledge of virtualization environments, including VMware;

In-depth knowledge of Windows Server and Linux operating systems;

Share knowledge with team members & participate in various learning-sharing activities

Strong oral and written communication skills in both French and English

Strong problem solving and troubleshooting skills

Autonomous – comfortable exercising independent judgment in performing job duties

Excellent Network skills with LAN, WAN and Core networks

Excellent knowledge of Cisco Firewalls, Routers, Layer 2/3 Switches and VLAN’s as well as Wireless technologies

Proven experience as a Service Engineer or similar role, with a strong focus on infrastructure and deployment management.

Familiarity with Azure Container Apps, including provisioning and management.

Stay up-to-date with industry trends and best practices in infrastructure management and deployment methodologies.

Familiarity with Azure Container Apps and its deployment and management processes is highly desirable.

Design, deploy, and maintain infrastructure solutions in line with business requirements.

Manage and troubleshoot deployments, ensuring high availability and optimal performance.