Junior Technical Support Engineer Jobs

Manage and address electronic tickets efficiently

8+ years' of technical support experience

Strong written and verbal and troubleshooting skills

Excellent verbal, written and interpersonal communication skills.

Knowledge of medical and lab safety and standards

Attending weekly training sessions to improve technical skills.

Experience with Zendesk or other trouble management system

Gain development knowledge through customer support activities and splitting time with the development team

Experience as a technical support prime/Junior developer, QA role or in a similar junior software engineering role

Excellent written and verbal communication skills

Some experience with Python, Javascript (React)

Working knowledge of databases and SQL

Knowledge and experience with WIN10 Operating System, MS Office 365, SharePoint Online, Planner, and other Microsoft tools

1-2 years experience working in a Technical Administrative capacity

Hands-on experience with computer hardware

Experience with VMware is considered an asset

Programming skills are considered an asset (Python, C#, html, etc.)

Excellent communication, organizational and inter-personal skills and

Experience with helpdesk software and remote support tools.

1 to 3 years of experience in a first line support role.

Excellent customer service and communication skills.

Strong troubleshooting and problem-solving skills.

Basic knowledge of networking and internet protocols.

ITIL Foundation certification is a plus.

Required Knowledge / Skills, Education, And Experience

Assist with running maintenance on a fleet of locomotives and coaches, maintenance instructions from Computerized Maintenance Management System (CMMS).

Very good knowledge of French and English both written and spoken, with excellent communication skills in both languages

Ability to work under pressure (stress management)

Bachelor's degree in Electrical or Mechanical Engineering or College degree in Mechanical or Electrical Engineering or equivalent experience

More than 3 years of experience in an industrial, maintenance or commissioning environment preferably in rolling stock industry

Experience with operating a Workforce Management platform

Provide technical assistance to Calabrio customers using Workforce Management or DX

Provide status to the Calabrio management, the customer, Calabrio sales and external system providers support staff as necessary

Utilize remote secure access technologies such as VPN and WebEx to diagnose and resolved customer issues

Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities

Experience with Microsoft SQL Server, basic queries