Housing Support Worker Jobs

Coordinate applicant intake, waitlist management, complete applicant reference checks.

Competency in Yardi Property Management software.

Grade 12 or high school equivalent, plus one-year business course with two years' related experience.

Excellent organizational skills, with the ability to establish priorities.

Strong attention to detail and ability to manage deadlines.

Effective interpersonal skills when dealing with co-workers, tenants, contractors, vendors, and the public.

Must have over one (1) year of experience in a Social Services setting;

Must have operating knowledge of computer systems/programs including the Microsoft Suite of Products such as Word, Excel and Outlook;

Only those applicants selected for an interview will be acknowledged

We offer a smoke-free office environment

Will meet with clients at the respective Rest Home locations to complete required applications and/or to obtain updated status/changes;

Identifying client needs and making appropriate referrals;

Experience as it related to the roles responsibilities and qualifications

Maintains confidential files for each resident detailing case management efforts and completes all paperwork in a timely manner.

Degree/diploma in Social Work, Social Sciences, Human Service, a related discipline or equivalent combination of education and experience.

1 year of experience in service/people-facing fields of work (i.e. shelter/outreach work, customer service, hospitality, food services, etc.)

High degree of resourcefulness, ability to be deeply curious, and deep problem-solving skills.

Experience and ability/willingness to approach resident support using a wrap-around service approach and harm reduction philosophies.

3+ years working experience providing enhanced case management in a community-based housing or related agency

Facilitate group sessions and prepare presentations on housing related topics, evictions, landlord/tenant rights, money management

Post-secondary education in Social Services or related area of study

Superior communication skills, oral and written proficiency in English

Current and up-to-date knowledge of social services and social laws

Experience working with the Durham Welcome Centre Immigrant Services is a definite asset

Strong organizational and time management skills

Lived (i.e. personal) experience of the mental health system and/or homelessness, and a willingness to use the knowledge and skills acquired

strong organizational and time management skills

Experience in offering practical assistance and informal counselling

Related post-secondary education or equivalent experience

experience in offering practical assistance and informal counselling

Provides case management follow-up supports, and referrals in the areas of health and wellness, harm reduction, counselling, income and food security;

Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants;

Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;

Proven experience working independently, developing and facilitating groups;

Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;

Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code

1 to 3 years’ experience working with person crisis management and violence against women settings;

Provides programming and facilitates group workshops (e.g. organizing, safety plans, anger management);

Applies the knowledge of the issues of trauma and the dynamics of woman abuse to develop and implement effective support strategies;

Offers clients appointment accompaniment (e.g. court), crisis intervention, supportive counselling, referrals and advocacy;

Working knowledge of the Child and Family Services Act;

Knowledge of harm reduction strategies and training in administering naloxone an asset

Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;

providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;

Following prescribed policies and procedures associated with Property Management;

Assisting with case management by identifying potential problems and reporting any difficulties;

Assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;

Performs a variety of property management related functions, including:

Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;

providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;

Following prescribed policies and procedures associated with Property Management;

Assisting with case management by identifying potential problems and reporting any difficulties;

Assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;

Performs a variety of property management related functions, including:

Experience using a Case Management System (i.e. HIFIS) and tools (i.e. VI-SPDAT)

Undergraduate degree in Social Services or related field or equivalent combination of education or relevant work experience

A high level of communication skills in both verbal and written form

A working knowledge of the Residential Tenancies Act and associated acts

Interest in working with individuals living with addictions, mental health, psycho/social/physical, educational, emotional and/or environmental concerns in a variety of locations

Ability to manage time and multiple tasks with little supervision

Post-secondary degree/certification in Social Services with experience in housing and community development – or a combination of education and experience

Knowledge of housing bi-law and zoning requirements

Work with landlords to ensure their units comply with bi-law and zoning requirements

Assist tenants in retaining their housing by offering resources and referrals to address their immediate needs

Organize and manage Opening Doors Program evaluation processes

Conduct regular check in’s with clients in the Opening Doors Program to ensure that their tenant responsibilities are being met

Extensive working knowledge of MS Office Professional and strong computer skills

What your benefits will be - After a 90-day waiting period, will be enrolled in health care benefits plan

Assists with coordinating and/or compiling accurate and comprehensive regular and special statistical reports to meet organization and LHIN/Ministry requirements

Creates monthly staff schedules for each program in Supportive Housing in consultation with Manager or Director

Assists Managers in maintaining an appropriate pool of relief staff

Conducts interviews in collaboration with Managers for relief staff

Demonstrated expertise in utilizing CRM systems for efficient and accurate client data management is an asset;

Collaborates with the BC Settlement & Integration staff to provide 1:1 information and orientation to clients on tenancy rights and responsibilities;

Demonstrated recent experience in providing individualized advice, support, information, and guidance to newcomers related to housing;

Extensive knowledge of social housing systems, housing programs and providers and housing advocacy organizations in the Lower Mainland;

Experience working with individuals who experience barriers to housing is an asset;

Experience with outreach and community engagement is an asset;

Operational oversight and training of program staff, including hiring and performance management of program and team.

Participate in Unit and overall WoodGreen management meetings for the purpose of ensuring coordinated and integrative programming, and resource sharing.

Participate in the Unit’s management team, contributing to the development of the Unit’s Strategic Priorities and Annual Work plan deliverables.

Bachelor Degree in relevant field with a combination of education and experience in managing staff and interagency or similar partnerships.

Familiarity with funding, budgets, and financial management.

Manage staff through coaching, training, supervision and performance reviews in order to build a cohesive, collaborative and effective team.

Operational oversight and training of program staff, including hiring and performance management of program and team.

Participate in Unit and overall WoodGreen management meetings for the purpose of ensuring coordinated and integrative programming, and resource sharing.

Participate in the Unit’s management team, contributing to the development of the Unit’s Strategic Priorities and Annual Work plan deliverables.

Bachelor Degree in relevant field with a combination of education and experience in managing staff and interagency or similar partnerships.

Familiarity with funding, budgets, and financial management.

Manage staff through coaching, training, supervision and performance reviews in order to build a cohesive, collaborative and effective team.

Additional training and/or certification in mental health, addictions and/or trauma counselling would be considered an asset

Working knowledge of community services and supports

Experience working directly with people who are experiencing homelessness or who are at imminent risk of being homeless

Experience working directly with people who are high risk for violent behavior.

In depth knowledge and understanding of the risk factors for homelessness and the barriers to achieving housing stability for vulnerable people

Computer knowledge in corporate standard software (Microsoft Office) and department specific software, including database programs

Must have knowledge of municipal by-law #395-2004 Schedule L1 and agreement requirements;

Review of resident trust records for accuracy and accountability in accordance with contractual responsibilities;

Making recommendations as to eligibility; maintaining and organizing a caseload to ensure legislative requirements are met and service is provided;

Must have operating knowledge of computer systems/programs including the Microsoft Suite of Products such as: Word, Excel and Outlook;

Only those applicants selected for an interview will be acknowledged

We offer a smoke-free office environment

Advocate for clients and liaise with property manager(s) and landlords.

Meet regularly with Manager to discuss individual, team, and the overall effectiveness of client services.

Previous experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.

Demonstrable crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.

Excellent customer service, organizational, and interpersonal skills.

Strong written and verbal English language communication skills; other languages an asset.

Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;

providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;

Following prescribed policies and procedures associated with Property Management;

Assisting with case management by identifying potential problems and reporting any difficulties;

Assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;

Performs a variety of property management related functions, including: