Helpdesk Representative Jobs

Oral and written communication skills

Accuracy and attention to detail

Ability to gather, clarify and apply information transmitted verbally

Experience with supporting multiple web based applications simultaneously.

Experience working with Microsoft Office suite of tools.

Experience in utilization of any of the following Help Desk software or equivalency:

Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.

Receive and respond to inquiries related to applications supported by the Help Desk.

Advise inquirers of any resolution to an inquiry.

Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

Microsoft Office 365 experience desired

3+ years of desktop support or other related experience

Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

Solve computer problems, and implement appropriate action/solutions

Arrange hardware repairs with the appropriate vendors

Looking for qualified HR Helpdesk Manager to join our team. Who will be responsible for leading our

are essential skills to perform well in this position.

• 3- 5 years proven work experience as a HR Service desk associate

• Hands on experience with help desk

• Excellent written and verbal communications skills

support team to provide excellent customer service and resolve all technical issues and queries .

Prise en charge des middlewares et des environnements applicatifs complexes.

Fournir un soutien spécialisé pour l'infrastructure de téléphonie.

Contribuer aux manuels de référence des utilisateurs finaux en documentant les processus pour améliorer l'efficacité des actions et transférer les connaissances

Aider à la formation et au transfert de connaissances ou de compétences spécialisées aux autres membres de l'équipe lorsque requis.

Assister les techniciens seniors avec une variété de tâches (commande, intégration, projets, gestion du flux de travail, etc.) selon les besoins.

1 an d'expérience dans le domaine d'expertise technique de l'utilisateur final, supportant les services, produits et solutions de l'utilisateur final.

Minimum of 1-2 years experience working in a Helpdesk role (onsite or remote)

Manage software updates across all systems & devices

Help Manage backups and off-site data storage

Minimum of 1-2 years experience working in Customer Service role

Knowledge of Windows server technologies such as Microsoft Active Directory, MS SQL

Previous experience with cloud services such as Microsoft 365, Microsoft SharePoint, Microsoft Teams, Azure, Google Workspace, Amazon AWS

ITIL v3 processes, such as Incident, Request, Change, Problem and Knowledge Management

Help Desk and Problem Management tools or procedures

Resolving those incidents/service requests when able or escalate as required based on agreed timescales and knowledge

Evaluating and preparing FAQs and technical notes for the knowledge base and documentation of processes, procedures, and policies

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Follow approved incident, request, access, asset and security management processes

Sustain predictable and reliable call center (Help Line Calls) phone presence while providing a professional and pleasant support call experience.

Strong demonstrable analytical and troubleshooting skills.

No post-secondary work experience required. Suitable for new graduates.

Strong English verbal and written communication skills.

Provide first level support on helpdesk phones

Intermediate ethernet network troubleshooting experience basic understanding of routing, TCP/IP,

network troubleshooting experience basic understanding of routing, TCP/IP,

Familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.

commands for troubleshooting network and switch issues.

Technical support experience handling scheduling and technical service coordination responsibilities in a fast-paced environment

Knowledge of information technology concepts and terminology

Intermediate knowledge of Microsoft Office (Word, Excel, Outlook)

Receive and triage support requests

Assign work to technical staff and perform scheduling with clients

Handle associated technical documentation and administration