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It Helpdesk Analyst Jobs in Quebec

It Analyst Jobs
By Orium At Canada
Contribute to the IT knowledge management system and support documentation
Experience in ITIL or a comparable set of best practices for Information Technology Service Management (ITSM)
Post-secondary education in a relevant field or equivalent working experience
Manage access to various systems and software services
Minimum 3 years of experience working in an IT support function
Working knowledge of Google Workspace Administration (formerly GSuite or Google Apps)
Senior Helpdesk Analyst Jobs
By IntelliPro At Canada
Experience with supporting multiple web based applications simultaneously.
Experience working with Microsoft Office suite of tools.
Experience in utilization of any of the following Help Desk software or equivalency:
Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.
Receive and respond to inquiries related to applications supported by the Help Desk.
Advise inquirers of any resolution to an inquiry.
Bilingual It Helpdesk Manager
By Fuze HR Solutions At Saint-Eustache, Quebec, Canada
Minimum 5 years experience in technical support management or a similar role.
Strong leadership, coaching, and team management skills.
Ensure the technical support team has the necessary skills and knowledge.
The required qualifications for the Help Desk Manager are:
Manage a team of technical support professionals to provide great customer service and resolve technical issues quickly.
Improve technical support services and make sure customers have a great experience.
It Helpdesk Technician Jobs
By MPA Recruitment At Quebec, Canada
Document solutions to recurring problems in the knowledge base, promoting self-help among users.
AEC, DEC, or equivalent certification at a higher level.
Minimum of 2 years of experience in an IT Helpdesk environment.
Strong communication skills, both written and verbal.
Delivering Level 1 support to users, addressing incidents, and handling service requests.
Ensure all incidents and service requests are resolved promptly, adhering to the defined SLAs.
It Security Analyst Jobs
By Confidential At Canada
Location Address: Fully Remote - Canada
1. 10+ years of technical experience as an IT Security Analyst with experience building security applications.
• Experience with reporting tools like Cognos, JasperReport, and Microsoft Power BI.
Contract Duration: 8 months + Extension
Senior It Analyst - Cyberark
By Vaco At Montreal, Quebec, Canada

Duration: 6 months Renewable: Yes Possibility of permanency: Yes Remote work: Hybrid - 2 days per quarter in the office Bilingualism: (French/English - Requested Level) Senior IT Analyst - ...

It Security Analyst Jobs
By Resolute Forest Products At Montreal, Quebec, Canada
Experience recording, tracking and managing requests in an online ticket management system
Reviews IAM processes (provisioning, de-provisioning, re- certifications, etc..) to ensure that they are aligned with the business policies and practices
3 years of experience in a similar position
Account administration experience, including Active Directory LDAP and IAM preferred
Excellent customer focus and the ability to manage customer expectations
Excellent communication skills (written and spoken) in both official languages

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Helpdesk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer inquiries. If you have a passion for technology and customer service, this could be the perfect job for you!

A Helpdesk Analyst is a technical support specialist who provides assistance to customers and employees who are having technical issues with their computer systems. They are responsible for troubleshooting hardware and software problems, providing technical advice and guidance, and resolving customer inquiries.

What is It Helpdesk Analyst Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is It Helpdesk Analyst Qualifications?

• Bachelor’s degree in Computer Science or related field
• A+ certification or other technical certifications
• Experience in customer service or technical support

What is It Helpdesk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is It Helpdesk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is It Helpdesk Analyst Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot hardware and software issues
• Provide technical advice and guidance
• Resolve customer inquiries in a timely manner
• Document customer inquiries and resolutions
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