Guest Experience Representative Jobs in Manitoba

Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands

Exceptional organizational skills, ability to multi-task and high attention to detail.

Experience in Communications and Social Media is preferred

French speaking and written communication skills are an asset

High school diploma required and post-secondary education an asset

RECIPE is looking for a Bilingual Guest Experience Centre Consulant

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

Secure payment, verifying and adjusting billing as needed

Provide guests with room and hotel information, directions, amenities and local interests

Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Complete cashier and closing reports, counting the bank at the end of each shift securely

Accept and record wake-up calls, delivering to the right department

Strong organizational, planning and time management skills

Experience in position requiring exceptional customer service skills

Maintaining a thorough knowledge of the Centre’s services; stores, store location and store merchandise; special events and promotional services; etc.

Intermediate skills in Microsoft Office (Outlook, Excel and Word)

Excellent oral and written communication skills

Strong attention to detail and problem solving skills

Post-secondary degree diploma or certification in Hospitality and Tourism Management or related discipline preferred

Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Regularly identifies and communicates high and low demand cruises to the management team with the goal of maximizing profit.

Support line management for all five (5) City Cruises Toronto vessels and ticket booth.

Manage and address any customer concerns and/or health and safety concerns that arise on the dock and ticket booth designated areas.

Minimum 3-year experience in a similar customer service support role

Intermediate knowledge of computer programs and mathematical skills

Full benefits package for full-time employees

A minimum one year of experience in a related field

Organizational, interpersonal, analytical and communication skills.

Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.

Exciting, supportive and fun work environment

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Acts as a management representative and on behalf of the Hotel senior leadership team during the overnight shift;

Education Reimbursement for you (and your children!)

Delivers exceptional guest experiences by ensuring that the Guest Experience Department is meeting or exceeding service standards;

Recruits, hires, and terminates guest services personnel as required, with the approval of the Front Office Manager;

Evaluates the job performance of each guest experience team member;

Manages emergency procedures during all shifts;

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members