Ground Customer Service Manager Jobs in Ontario

They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.

· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience

· 5+ years of relevant experience

If you are interested in this Customer Service Manager role please apply now!

· Lead the Service Department and contribute to the improvement of the technical products & processes.

· Ability to work flexible hours

- 5+ years proven experience in customer service management within a manufacturing or related industry preferred

- 2 to 3 years of experience in a management/supervisor/leadership role

- Strong organizational and time management skills

- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team

- Proficiency in using office software and customer relationship management (CRM) tools

- Manage daily office operations, maintaining an organized and productive workplace environment

Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight

Strong Computer skills - Ms Office, Word, Excel, etc.

Experience in freight forwarding and transportation; CIFFA course completion

Require strong attention to detail and follow up skills a must

Good planning and organizational skills; plans work and measures performance

Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments

4-5 + years' of customer service at a management level required

Manage large customer/business accounts and support with daily questions and opertations

Manage the on-boarding of new accounts

Bachelor's degree or equivalent experience

Strong problem solving skills with the ability the multitask

Excellent written and verbal communication skills

Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).

10+ years customer service experience preferably providing technical support

Experience using Zendesk or similar platforms

Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.

Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;

Continuously identify opportunities to increase efficiency and effectiveness