Ground Customer Service Manager Jobs in Nova Scotia

Stay updated on industry trends and best practices in customer service management.

Bachelor's degree in business administration, management, or a related field.

Proven working experience as a Customer Service Manager

Recruit, Manage and supervise a team of customer service representatives.

Develop and implement customer service policies and procedures to enhance the overall customer experience.

Maintain a high level of product knowledge to effectively address customer inquiries and concerns.

Related customer service management experience in manufacturing.

Update management on any concerns and inability to meet scheduled timelines.

Strong verbal and written communication skills.

Our client, a manufacturer of building products is seeking a Customer Service Manager in Vaughan.

Build and lead the customer service department ensuring a highly engaged and motivated team.

Identify training needs for direct reports and ensure the development of the leadership pipeline and the personal growth of team member.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

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