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Enterprise Customer Success Specialist Jobs in Richmond, British Columbia

Customer Success Specialist Jobs
By CYGNVS At Greater Toronto Area, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS
Ecommerce Customer Success Specialist (M23)
By Trail Appliances BC At Richmond, British Columbia, Canada
Currently remote, working from home
Manage eCommerce book of business on a daily basis using multiple platforms (eg:.Zendesk, Magento, Syspro plus other custom programs)
Excellent writing and typing skills
Some knowledge of Syspro and Trail systems
Occasional requirements to work from an office
Proactively reach out to customers that have submitted an eCommerce order
Customer Success Specialist - Staffing Vms/Msp
By SimplifyVMS At Greater Toronto Area, Canada
Superior time management and organizational skills
A strong understanding of Staffing Vendor Management Systems (VMS) and processes
Staffing/VMS/MSP knowledge and/or hands on experience
Provide customer training/education on functionality or business process questions
Experience working with a ticketing system.
Excellent communication (verbal and written) skills.
Enterprise Customer Success Manager (East Coast)
By Grammarly At Vancouver, British Columbia, Canada
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Customer Success Specialist - Kelowna
By Fullscript At Kelowna, British Columbia, Canada
Integrative health knowledge or understanding of any certifications around wellness
Relationship Builder - highly empathetic and strong interpersonal skills
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Knowledge of Zendesk and other SaaS productivity tools
Senior Billing Specialist, Customer Success
By Bench Accounting At Vancouver, British Columbia, Canada
Provide and actively seek feedback, to peers, leadership, management, other departments, clients, and partners.
Able to manage your workflow using software tools like SalesForce, SalesLoft, Slack, RingCentral, Google Sheets, the Bench App, and more.
For folks working fully remote, we will provide additional solutions to bring teams together for collaboration and connection.
Talented multitasker: holding a conversation, taking notes over the phone, and accessing time sensitive information.
Driven by a $ target in your workflow.
(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Customer Success Specialist Jobs
By Fullscript At West Kelowna, British Columbia, Canada

Are you legally eligible to work in Canada or the US? Are you legally eligible to work full time in Canada or US? ✱ Desired Hourly Wage What is your desired hourly wage? ✱ Additional ...

Customer Success Specialist Jobs
By TopLeft At British Columbia, Canada
2 years of Project management experience and training
Based on Product Adoption metrics/engagement metrics, reach out to clients to offer context-specific help.
Contribute to improving our Knowledge Base articles based on interactions with clients and their questions.
Experience and training on Lean, Agile, Kanban, Scrum, and/or Six Sigma principles.
Proven experience in a fulltime SaaS Onboarding Specialist or Customer Success role and can hit the ground running.
Work with new clients during their Trial and Onboarding phases to learn the product and adopt.
Customer Success Specialist Jobs
By Visualping At Vancouver, British Columbia, Canada
You will offer strategies for successful change management for your customers to adopt the new habit of Visualping
Strong oral and written communication skills
You have strong analytical skills
A remote-friendly environment with flexible hours with the option to work from our Vancouver office.
Work from home equipment and furniture allowance
You will provide customers with best practices on how to use Visualping to accomplish their business goals.
Partner Success Manager -Enterprise
By Xero At Vancouver, British Columbia, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.
Customer Success Specialist - Health & Fitness
By Bioedge Sciences At British Columbia, Canada
Have experience in Natural Health, Fitness Supplements, Holistic Nutritionist, Health Food, or similar
Love helping others and ensuring every customer has an amazing experience
Connecting with current customers via phone calls, texts, and emails, making sure they have all the information they need
Delivering white glove customer service, answering product questions, shipping inquiries, complaints, and returns
Supporting our Partners and Affiliates in customer acquisition and retention
Tracking interactions, activities, and results through our CRM system
Customer Success Specialist Jobs
By StreetText At Kelowna, British Columbia, Canada
At least 2 years of professional experience in a Customer Success or Account Management role
Manage the day-to-day customer support queues, effectively handling customer resolutions & delivering a legendary client experience
Experience as an educator or producing educational content
Be the face of StreetText, manage social media networks, respond to comments and action feedback
Experience in building and maintaining strong relationships with customers
Experience working closely with other functions like Marketing, Sales & Product Teams
Customer Success Specialist- Canada
By D2L At Kitchener, Ontario, Canada
2+ years of customer success/change management/education experience
Experienced in supporting change management, and organizational readiness
Education experience or graduation from an education program
Give customers advice on how to effectively manage change.
Experience within a fast paced, growth organization is ideal
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
Customer Success Specialist 3 Jobs
By Juniper Networks At British Columbia, Canada
Understanding of data structures, data modeling, and database management
Experience working on global teams and reporting to a Manager in a different time zone
Demonstrated ability to meet deadlines, prioritize work, and manage upwards
1+ years of System Administration experience, preferably in Customer Success, CRM, Marketing Automation or Data Analytics platforms
Enthusiastic about technology and delivering a delightful customer experience
Bachelor’s Degree or equivalent experience
Customer Success Specialist -Bilingual
By Our Award-Winning Client At Burlington, Ontario, Canada
• Effective project management skills and familiarity with project management tools and best practices
• Manage the day-to-day relationship with key contacts of our largest clients.
• Strong client service skills with the ability to develop trust and genuine relationships with clients
• Strong presentation skills, including presentation composition and delivery to both internal and client audiences
• Post-Secondary education (diploma/degree) is preferred
• Present ideas, strategies, and solutions to mid-level and senior-level executives to influence decisions
(Canada) Customer Success Manager - Enterprise
By PointClickCare At Canada
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Technical Customer Success Specialist
By SRTX At Montreal, Quebec, Canada
Experience Bonus: If you've played the factory or operations game before, that's a super plus!
Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts
Discover tranquility in our cozy Pods, offering a peaceful working space
Problem Solver: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly
Idea Master: Study how customers use our software. Share cool ideas to make it even better for them
Software Detective: Watch how well our software works. Tell the team how to make it even more awesome and useful
Climate Action Specialist (Customer Success)
By Carbonhound At Toronto, Ontario, Canada
Have an undergraduate degree in STEM, Accounting, Finance, or Technical Business field or equivalent experience
Have roughly 2-4 years professional or relevant volunteer experience
Strong communication skills (e.g. use clear, simple terms to explain complex topics)
Bonus: Experience building GHG inventories for companies
Managed internal and external stakeholders to complete a project or reach a goal
Strong Backing:From Verdexus, to Starforge and Highline Beta, we are backed by some of the smartest pre-seed investors in Canada.
Customer Success Specialist - Ottawa, Canada
By Fullscript At Ottawa, Ontario, Canada
Relationship builder - highly empathetic and strong interpersonal skills
Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
You pride yourself on excellent customer experience and enjoy engaging with others
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Customer Success Specialist / Full Time (Remote)
By Midwest Staffing At Canada
Manage customer onboarding and organize ongoing education initiatives
Partner with an Account Manager on customer business reviews and strategy, while helping to support expansions
Perform all other responsibilities as designated
Be the trusted partner for our customers on use-case and product functionality
Drive account adoption and satisfaction
Learn and anticipate customer needs to solve problems and identify additional revenue opportunities
Customer Success & Onboarding Specialist
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Strong analytical and quantitative skills
Previous Cyber or Security technology experience a plus
Customer Success Specialist Jobs
By Jonas Software At Markham, Ontario, Canada
You have excellent organizational and time management skills.
Assist Management team with developing and implementing retention plans and proactively recognize churn risks.
2-4 years in a Customer Success or Account Management role.
2-4 years in an Accountant/Controller Role – CPA preferred or Project Management
Onboard, train and manage new clients joining the Premier team.
Understand business processes and requirements to assist in becoming an industry expert.
Customer Success Manager (Enterprise)
By Loopio At Toronto, Ontario, Canada
At least 3 years of Account Management, Customer Success or similar experience
Support customers through change management, providing thought leadership on their response processes
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Experience in a SaaS company is a plus
Partner Success Manager -Enterprise
By Xero At Toronto, Ontario, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.
Customer Success Specialist - D Ottawa
By RedMane Technology LLC At Ottawa, Ontario, Canada
Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.
Guiding customers through mCase functions, features and benefits.
Bachelor- 7s degree or equivalent of work experience.
1- B years of experience, with internships counting toward this, preferably in a software company or similar function
Excellent organization skills, problem solving ability, and attention to detail.
Superb presentation, oral and written communication skills.
Junior Customer Success Specialist
By TapMango At Canada
Strong prioritization, time management and organizational skills
Provide merchants with continued education/training throughout lifecycle
Provide a positive customer experience across the entire post-onboarding lifecycle and ensure customers maximize their ROI with our solution
Experience providing exceptional customer service/technical support - ideally experience in Customer Success!
Excellent customer service skills, attention to detail, patience, and high degree of emotional intelligence
Outstanding analytical and problem solving skills, combined with the ability to provide quick and effective resolutions
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spé[]
By JobTarget At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.
Customer Success Specialist (Remote Option) | Customer Success Specialist (Remote Option) | Spécialiste Du Succès Client (Option Télétravail)
By GoSecure At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
2-3 years of relevant customer service experience.
Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
Excellent written and verbal communication skills in both French and English
Relevant certifications are considered a plus.
Les certifications pertinentes sont considérées comme un atout.
Beta Specialist, Customer Success
By Square At Toronto, Ontario, Canada
Funnel beta feedback to the Beta Manager to create the customer experience story and present recommendations to product teams
Work with Beta Manager and Community Managers to determine a successful beta recruitment strategy
Identify potential high-engaged hero sellers and work with Beta Community Manager to recognize and reward
2+ years of professional experience in a customer-facing role requiring high-quality writing and responses
Experience and comfort in learning new technology and using it with minimal errors
Load content in Taxi, recruit the audience list, and complete email campaigns in Iterable.
Customer Success Specialist Jobs
By Dogs Naturally Magazine At Ontario, Canada
3 years experience in customer service
Experience with email ticketing systems, such as Gorgias
Experience with eCommerce platforms, such as Shopify
The ability to track commonly asked questions and help create a knowledge base
Help our customers with any questions or issues
Make modifications to their accounts and purchases in our CMS
Customer Success Onboarding Specialist
By Off2Class At Toronto, Ontario, Canada
Experience using Customer Relationship Management (CRM) tools in an account management or customer success role
Strong problem-solving skills, able to quickly respond to and manage competing client requests
Conduct product training sessions: Deliver comprehensive product training sessions to educate customers on the features, functionalities, and benefits of off2class.
Document key onboarding activities and tasks in the CRM; communicate any challenges or blockers to your manager as they arise.
Creating user accounts for students, teachers and admins
Configuring Single Sign On (SSO, e.g. Clever, Classlink) by liaising with administrators and IT departments at customer institutions

Are you passionate about helping customers succeed? We are looking for an Enterprise Customer Success Specialist to join our team and help our customers reach their goals. As an Enterprise Customer Success Specialist, you will be responsible for developing and maintaining relationships with our enterprise customers, providing technical support, and ensuring customer satisfaction. If you have a passion for customer success and are looking for an exciting new challenge, this is the job for you!

An Enterprise Customer Success Specialist is responsible for ensuring customer satisfaction and loyalty by providing technical and customer service support. They are responsible for managing customer relationships, resolving customer issues, and providing product and service information. They must have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles. To become an Enterprise Customer Success Specialist, you will need to have a bachelor’s degree in business, marketing, or a related field. You should also have experience in customer service, sales, or a related field. Additionally, you should have strong problem-solving and communication skills, as well as a good understanding of customer service principles. The skills required for an Enterprise Customer Success Specialist include excellent customer service skills, strong problem-solving skills, and the ability to communicate effectively with customers. Additionally, you should have a good understanding of customer service principles, as well as the ability to manage customer relationships. The knowledge required for an Enterprise Customer Success Specialist includes a strong understanding of customer service principles, product knowledge, and the ability to troubleshoot customer issues. Additionally, you should have a good understanding of customer service software and tools, as well as the ability to use customer service databases. The responsibilities of an Enterprise Customer Success Specialist include providing technical and customer service support, resolving customer issues, and managing customer relationships. Additionally, they must be able to provide product and service information, as well as troubleshoot customer issues. The experience required for an Enterprise Customer Success Specialist includes experience in customer service, sales, or a related field. Additionally, you should have experience in managing customer relationships, resolving customer issues, and providing product and service information. The qualifications required for an Enterprise Customer Success Specialist include a bachelor’s degree in business, marketing, or a related field. Additionally, you should have strong problem-solving and communication skills, as well as a good understanding of customer service principles. The education required for an Enterprise Customer Success Specialist includes a bachelor’s degree in business, marketing, or a related field. Additionally, you should have experience in customer service, sales, or a related field. Tools that help Enterprise Customer Success Specialists work better include customer service software, customer service databases, and customer service tools. Additionally, they should have a good understanding of customer service principles and product knowledge. Good tips to help Enterprise Customer Success Specialists do more effectively include staying organized, being proactive, and having a good understanding of customer service principles. Additionally, they should be able to communicate effectively with customers and provide product and service information.

Common Enterprise Customer Success Specialist interview questions include:

• What experience do you have in customer service?
• How would you handle a difficult customer?
• What customer service principles do you understand?
• How do you stay organized?
• What customer service software and tools are you familiar with?