Engineering Technical Support Jobs in Quebec

Excellent planning and task management skills with the ability to assess and mitigate risks

Comfortable working with all stakeholders on projects and smoothly balancing the interests of customers, engineers, and management

Ability to work with all stakeholders on projects and smoothly balance the interests of customers, engineers, and management

Demonstrated experience managing teams that deliver complex enterprise software

You have excellent analytical, presentation, and outstanding communication skills.

Experience working in SaaS / B2B or Enterprise software

Supports Manager in leading, coaching and developing the installation team.

Staying up to date on product knowledge, process, etc.

Manages daily tasks (lunches, phone schedules, Back Office and general daily tasks)

Minimum 1-year experience in customer service and technical support, in call center

Organized, Multi tasks & call control skills.

Answers technical inquiries received from external and internal installers and customers through telephone or emails [during normal business hours]

L1/L2 Technical Support - Bilingual English/French – Mandatory Skills

Fournir un soutien technique de niveau 1, tout en se penchant vers le niveau 2;

Expérience dans l'imagerie d'ordinateurs portables et de bureau;

Connaissance des appareils Apple (iPhone et iPad) IOS (sauvegarde et restauration);

Soutenir les utilisateurs à distance (téléphone, chat, email et canaux de communication vidéo) au Canada;

Soutenir à la fois le responsable informatique et l'administrateur système dans la tâche quotidienne.

Manage programs and important initiatives run by client, including awareness and

Must be able to communicate effectively with customers, managers, site supervisors, and technicians in the field.

Min of 5-7 years of experience in relevant industry – MRO & Aerospace

Hands on experience on basic applications Excel, PPT, Smartsheets

Prior experience of new tool implementation

We are looking for Aeronautical Engineering Support with good experience in Aviation/Aeronautical industry.

Read and understand manufacturing and modification drawings;

Investigate faulty or damaged components and assemblies to determine their causes;

Design repair solutions to restore "fit, form and function" as well as the structural integrity of the damaged structure;

Analyze, using conventional calculation methods, the materials strength (metallic and composite);

Participate in the airworthiness principles (classify or categorize damage (minor / major), sign minor damages as a navigability delegate;

Support activities related to the incorporation of repairs and modifications;

Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services

Become a technical product knowledge expert on our platform with guidance from our team members.

2+ years of experience in technical customer support

Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)

Can meet customers where they are in terms of a technical knowledge standpoint.

Medical, dental, and vision benefits for you and your dependent(s)

Work from home benefits include saving time, money, and the environment

Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Handle inbound customers service calls

Understand and strive to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

You are 18 years of age or older

Work from home benefits include saving time, money, and the environment

Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Handle inbound customers service calls

Understand and strive to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

You are 18 years of age or older

Work from home benefits include saving time, money, and the environment

Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Handle inbound customers service calls

Understand and strive to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

You are 18 years of age or older

● Excellent problem-solving and time-management skills

Job Experience: 0 - 5 years

● Excellent verbal and written communication skills

Benefits of this Internship Include:

● You gain real-world work experience at an internationally reputable high-tech company.

● Learn real-world knowledge, work ethics, and team spirit.

Supporting program gate reviews and trade deliverables to ensure export compliance requirements are understood and anticipated throughout the program lifecycle.

Staying current on all SME training requirements

Supporting the export Commodity Jurisdiction (CJ) and Commodity Classification Requests (CCR) request processes as needed.

Reviewing supplier and Original Equipment Manufacturer (OEM) classifications and document internal concurrence or re-classification for export and/or import.

Support, including training, of engineering teams within MAS with application of “design for export” concepts.

Supporting compliance audits and assessments.