Customer Service Representative – Service Jobs in Calgary, Alberta

Understands competitors and their service offerings

Customer service, customer solutions and/or sales experience.

Displays effective interpersonal & communication skills (internal/external)

Receives and processes customer purchase orders

Enters orders received via telephone or on a provided tablet

Enters electronic, paper, and manual orders online

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources

Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan

Customer service and/or sales experience is required

Knowledge of personal lending services and products is desired

Preference will be given to applicants with previous banking experience

At ATB, we know that as you develop in your career, you gain many transferable skills.

Ensures completion of all regulatory and customer processes are completed on time.

Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.

Assist in maintaining a “team” relationship between Operations and other departments

100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints

Translate customer changes with production (physical communication on production floor)

Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week

Identify opportunities to drive process improvements that positively impact the client’s experience

Develop knowledge and understanding of our software and the supporting infrastructure

Automotive Dealership Accounting Department experience is an asset

Possess excellent communication and analytical skills

Knowledge of Microsoft Windows and Microsoft Office

Strong analytical and organizational skills

Conflict resolution skills and experience

2 years’ experience in retail with a focus on sales

Strong organizational skills and attention to detail

Participation in the Staff Pass Benefit program

Deliver service excellence by ensuring that each and every one of our guests receives a standard level of service

Ensure that any company information being provided to customers is timely and accurate

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Must have at least 1 year prior customer service, retail, or administrative support experience

2000 AIRPORT RD NE CALGARY, AB T2E 6W5

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Prepares knowledge-based documents such as summaries and responses to frequently asked questions.

At least three (3) years of experience, with track record of success in supervising a team of CSR’s

Excellent verbal and written communication skills

Familiarity with customer service software (EDI experience)

Fully comfortable with MS Office Excellent analytical and presentation skills

Supervises a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.

Thinking quickly and offering suggestions

Opportunities for fast career advancement

Years of service Recognition program

Supporting temporary workers through PNP (some conditions may apply)

Performing at a quick pace while having fun

Working as part of a team to accomplish daily goals

Friendly, with exceptional communication skills

Medical, dental, vision, STD/LTD, Life and other optional benefits

Desire to learn and practice company standards

Dynamic, with an outgoing personality

Able to work independently and solve problems

Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)

Required Knowledge, Skills and Abilities:

Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Excellent verbal and written skills

Here’s what Transcat has to offer— 

A values-based culture where people care about each other and the work they do together.

Training and development to accelerate learning and career advancement.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

Thinking quickly and offering suggestions

Opportunities for fast career advancement

Years of service Recognition program

Supporting temporary workers through PNP (some conditions may apply)

Performing at a quick pace while having fun

Working as part of a team to accomplish daily goals

Good communication and organizational skills.

Be coachable: Demonstrate the ability to continuously integrate feedback to drive personal growth and commit to continuously improving client experiences

Robust communication, influencing and client engagement skills.

Spanish or Chinese (Mandarin or Cantonese) speakers are preferred in candidates.

Desire to work in a collaborative team-based culture.

Potential contract to full time for the right type of candidate.

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Processing day to day transactions

Excellent time management & attention to detail

A Positive and Hardworking Attitude. A willingness to go the extra mile to provide customers with the best possible shopping experience.

Strong Communication Skills. Ability to clearly communicate with customers and other staff.

Excellent teamwork & collaborative abilities

Shifts are determined at the discretion of the Store Manager.

Resilience. Ability to remain calm and navigate through high stress situations

Good interpersonal, organizational, problem-solving, and both time/conflict management skills

Appropriately respond to customer inquiries, concerns, and complaints. Effective conflict management

Experience in customer service, financial transactions, and the fitness and physical education fields

Experience with IntelliManager software is an asset

Good written and verbal communication skills

A one-year college certificate, beneficial if in the fields of physical education and/or public relations

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email

Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions

Manage accounts receivables by monitoring overdue accounts on a weekly basis

Some experience in a customer-facing environment

No experience, but looking for a career opportunity?

RRSP and Employee Share Purchase Plan matching

Ensures completion of all regulatory and customer processes are completed on time.

Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.

Assist in maintaining a “team” relationship between Operations and other departments

100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints

Translate customer changes with production (physical communication on production floor)

Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week