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Customer Service Manager Jobs in Manitoba

Ecommerce Customer Service Manager
By The Bird&Be Co. At Toronto, Ontario, Canada
Manage our team of customer service agents, including performance reviews, KPI tracking and hiring
Work closely with our operations manager to ensure transparent communications on fulfillment or shipping related issues or delays
You have outstanding customer service experience, ideally with consumer products
Identify and implement customer fraud response and prevention tactics
Regularly review our success metrics (response times, customer happiness, returns and exchanges) and identify new processes and improvements
Act as a point of escalation for our agents if they need support on how to respond to a customer
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Manager Of Customer Service (12-8 Shift)
By eCapital Commercial Finance UK At Orillia, Ontario, Canada
The Customer Service Manager Is Responsible To
Act as point of escalation for team questions
Coach team members monthly on performance against objectives
Hold team meetings, reviewing team results and setting goals
Funnel escalations to Director of Customer Service when needed
Ensure daily tasks are completed accurately and on time
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Regional Customer Service Manager – Flights (Based In Kuala Lumpur)
By Agoda At Toronto, Ontario, Canada
Project management certifications (PMP or Six Sigma or equivalent)
Direct responsibility for leading the contact center flight service teams and flight related capabilities across CEG
Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred
Excellent verbal and written communication skills in English
Excellent listening skills, critical thinker with attention to detail
Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
Customer Service Support Manager
By CodeFonsi At Toronto, Ontario, Canada
Monitor and Manage Support Channels
Maintain Knowledge Base and FAQs
Provide App Guidance and Training
Stay Up-to-Date with Product Changes
Handle Billing and Subscription Issues
Customer Service Center Manager/Warehouse Manager
By CBL Solutions At Toronto, Ontario, Canada
•5+ years of proven operations or distribution management experience required.
. We are currently seeking a highly skilled and motivated individual for the position of
•Must have a comprehensive knowledge of warehouse operations.
•Must possess excellent verbal and written communication skills along with exceptional interpersonal skills.
•Working knowledge of SAP WMS preferred
I hope this email finds you well.
Customer Journey Management - Customer Service Manager/Chef Du Service Clientèle – Gestion De L’itinéraire Client
By Air Canada At Toronto, Ontario, Canada
Knowledge of labor relations and experience in managing a unionized workforce is an asset.
Strong written, verbal, and interpersonal communication skills
Excellent interpersonal skills; conflict resolution, communication and leadership skills.
Analytical thinking and problem solving abilities
Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC
Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.
(Can) Customer Service Manager
By Walmart Canada At Bowmanville, Ontario, Canada
Veiller à ce que le rayon soit entièrement approvisionné en marchandises et prêt à accueillir les clients.
Veiller à ce que le prix des marchandises soit correctement indiqué.
Respecter les procédures d’hygiène et de salubrité alimentaire, et suivre les procédures de nettoyage.
S’assurer que les présentoirs sont fixés de manière sécuritaire et adéquate.
Êtes-vous actuellement un associé de Walmart ?
Customer Service Manager Jobs
By Synerion North America Inc. At Toronto, Ontario, Canada

Synerion Inc. is a leading workforce management software company that specializes in providing innovative solutions to help organizations optimize their workforce productivity and efficiency. We are ...

Regional Customer Service Manager, Canada
By Resource Label Group At Toronto, Ontario, Canada
Manages Customer Service teams across locations to ensure alignment with organizational initiatives.
Responsible for supporting and executing customer service and experience strategies.
Bachelor's degree or 5-7 years Customer Service leadership experience within a manufacturing environment.
Broad and deep experience in all aspects of leadership and operations.
Extensive experience with manufacturing ERP systems, preferably Label Traxx and Radius.
Strong communication (written and verbal) and influencing skills.
Customer Service Manager Jobs
By Wazo Furniture At North York, Ontario, Canada
Strong organizational and time management skills
5+ years in a management role.
Post-Secondary Education or a combination of work experience and education
Determine ways of improving systems and processes to provide the best customer experience
Maintain professional and technical knowledge by tracking trends in call and service tickets and implementing improvements
Ensure the team is staffed appropriately to meet all performance requirements
Customer Service Center Manager (Csc Manager)
By eStaffing Inc. At Toronto, Ontario, Canada
5+ years of proven operations or distribution management experience required.
Must have a comprehensive knowledge of warehouse operations.
Working knowledge of SAP WMS preferred
Job Title- CSC (Customer Service Center) Manager
Bachelor's degree in engineering, business administration, or related degree preferred.
Location- Toronto, Ontario L5R 3E9
Customer Service Center Manager
By BME Promise At Toronto, Ontario, Canada
5+ years of proven operations or distribution management experience required.
•5+ years of proven operations or distribution management experience required.
Must have a comprehensive knowledge of warehouse operations.
Working knowledge of SAP WMS preferred
Job Title: Customer Service Center Manager
Description of Duties and Responsibilities:
Senior Customer Service Manager
By Autzu At Toronto, Ontario, Canada
3+ years of customer service management experience
Excellent knowledge of management methods and techniques
Proven experience with managing local and/or remote teams and customer support
Manage and lead a team of customer service representatives and specialists, providing coaching and feedback to help them achieve their goals
Manage customer escalations and work with other teams to identify and resolve the root causes of customer issues
Identify opportunities to improve the customer experience and provide feedback to the product development team

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Service Manager to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

What is Customer Service Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Ability to handle difficult customer service situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Ability to work independently and as part of a team

What is Customer Service Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Service Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of customer service management best practices

What is Customer Service Manager Experience?

• Previous experience in customer service or related field
• Previous experience in a supervisory or management role

What is Customer Service Manager Responsibilities?

• Manage customer service staff and ensure that customer service standards are met
• Monitor customer service performance and provide feedback to staff
• Develop and implement customer service policies and procedures
• Handle customer complaints and inquiries
• Monitor customer service trends and recommend improvements
• Train customer service staff on new processes and procedures
• Ensure